O.F. Mossberg & Sons, Inc. is the oldest family-owned firearms manufacturer in America, and is the largest pump-action shotgun manufacturer in the world. Leading the way with over 100 design and utility patents to its credit, and standing as the first ISO 9001 Certified long-gun manufacturer, Mossberg is considered to be one of the most innovative firearms manufacturers in U.S. History.
We are seeking a Product Services Specialist for our Customer Service Department in North Haven, CT. This is a great opportunity for an individual with excellent communication skills, customer service background, and the ability to work with internal/external customers.Job Description:•Able to function in a fast paced environment with the ability to handle multiple tasks concurrently.•Communicate with internal/external customers as they call/email/fax and provide information as requested.•Provide internal/external customer support for existing products, orders, repair information, •Answer customer questions, follow up on action items, and track information as needed.•Record and report customer feedback of product, look for trends, and propose solutions to management as needed.•Provide customers with product function and usage.•Maintain accurate and complete product information.•Provide any other support as needed/assigned. •Order Entry as needed (Assist customer service department when necessary).•Other duties as assigned by supervisor.
Requirements:•High School Diploma•2 years’ experience in customer service/ sales/marketing function•Bachelor’s Degree preferred, High School Diploma required•Excellent communication skills – oral/written.•Proficiency with Microsoft office – excel, word, PPT•Team Player – able to work with all levels of the organization•Firearm knowledge a plus•Passion for the outdoors, hunting, and shooting sports preferredOF Mossberg offers a competitive benefit package including: Medical/Dental/Vision/Life Insurance/Vacation/Disability and 401K.Come join our team!
Founded in 1919 and headquartered in North Haven, CT, O.F. Mossberg & Sons, Inc. is a leading manufacturer of hunting, sporting and tactical shotguns and rifles, and is the oldest family-owned and operated firearms manufacturer in America. Having over 100 design and utility patents to its credit, producing the only mil-spec pump action duty shotgun, and standing as the first ISO 9001 Certified lo...ng-gun manufacturer, Mossberg is considered to be one of the most innovative firearms manufacturers in U.S. History.