Blue Force Gear, Inc. (BFG) is a family owned tactical gear manufacturer located in Pooler, Georgia. BFG has been committed to attracting and retaining the best employees. In order to enhance our long term growth, we are seeking a Customer Service Rep to provide excellent service to our customer base.
The Customer Service Representative is responsible for answering customer inquiry calls and emails and providing satisfactory resolution and cross-selling when appropriate. Will also provide support to the Sales Department.
Answers incoming telephone calls, emails, and faxes from both retail customers and dealers via our customer service portal Receives above orders and inputs orders into Quickbooks Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies Investigates and troubleshoot customer service issues Provides end users and dealers with technical support Provides prospective dealers information on becoming an Authorized Dealer Responds to dealer and end user inquiries regarding pricing and availability Enters and modifies Sales Orders and enters quotes for Sales Department Prepares, logs, tracks and maintains all RMA’s and orders throughout the RMA process Follows up on website orders Enters new customer data and update changes to existing accounts in the corporate database. Appropriately communicate brand identity and corporate position. Assist Sales Department as needed
Blue Force Gear is an Equal Opportunity and Drug Free Employer
College degree in Business or Marketing preferred, or an acceptable combination of education and experience Must have two or more years of direct work experience in a customer service, sales or telesales capacity MUST HAVE KNOWLEDGE OF TACTICAL GEAR Knowledge of government contracts, military and/or federal agencies preferred Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Competencies and Skills
Experience with Quickbooks order entry Experience with customer relationship management software a plus Integrity, enthusiasm and strict attention to detail are essential Strong problem identification and objection resolution skills Strong Excel, Word, and computer skills required Exceptional communication and presentation skills Must be self-motivated with the ability to multitask • Ability to perform basic calculations and mathematical figures Ability to work individually and as part of a team Ability to occasionally travel and attend sales events or exhibits
About Blue Force Gear, Inc.
Blue Force Gear, Inc. (BFG) is a family owned tactical gear and accessories manufacturer in Pooler, Georgia.