The primary responsibility of the Retail Assistant Manager is to assist and support the retail manager in executing all functions of the retail store. To cultivate an enthusiastic, motivated and hard-working team player environment that is conducive to making firearm related sales safely and successfully.
Providing customer service to ensure customers have a pleasant, positive and educated shopping experience, to encourage positive word-of-mouth referrals Maintaining a professional appearance and demeanor at all times with an outstanding work ethic To provide leadership skills and genuine understanding of the retail operation. Ability to substitute for the Retail Manager when he/she is unavailable Commitment to the development and growth of people, sales and profitability Maintains store staff by recruiting, selecting and training employees Manages store staff by training, coaching, counseling and disciplining employees. Continuously reviewing, planning, monitoring and appraising job/team results Maintains the stability and reputation of the store by complying with legal requirements Protects employees and customers by providing a safe and clean store environment Greeting, assisting and responding to customer inquiries and complaints in a manner that is in line with company values Secure merchandise by implementing security systems and measures to keep shrinkage rates low Evaluating store operations to find inefficiencies and create a plan to streamline the procedures Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements Maintaining a clean, organized and stocked retail floor to include identifying stagnant merchandise. Working with buyer on best merchandising practices and implementing them Markets merchandise by studying advertising, sales promotion, and display plans Contributes to team effort by accomplishing related results as needed
Formal Education & Certification
Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor’s degree program or equivalent combination of relevant education and experience Requires 3 or more years of experience in retail management, corporate environment or related area(s) Firearms background preferred Skills & Abilities
Customer service focused with firearm market knowledge Confident, friendly, upbeat, results-driven, self-motivated Strong leadership and coaching skills that will keep employees motivated and enthusiastic Merchandising experience Client relationship builder Strong communication skills, both verbal and written Strong desire to make a real and measureable difference in the company Confidentiality Physical Demands
The required physical demands to perform the essential functions of this job include the ability to stand for long periods of time, walking, hearing, seeing, use of hands and arms and the use of legs to lift. Additionally, the employee must physically be able to hold, lift and operate all types of firearms. This individual must be able to occasionally lift and/or move up to 50 pounds.
While performing the duties of this job, the employee can expect to regularly work in an environment that provides for high levels of noise, dust and possible exposure to lead.
About Colonial Shooting Academy
Our goal at Colonial Shooting Academy is to provide a welcoming atmosphere to anyone interested in shooting, regardless of experience level. Safety is our guiding principle. It starts with education, and it ends with careful and precise planning of every detail, from the front desk to each shooting lane.
Everything you need for a great day of shooting you’ll find under our roof, from convenient firearm rental and armorer services to a retail store and staff that’s second to none.