Blue Force Gear, Inc. (BFG) is a family owned tactical gear manufacturer located in Pooler, Georgia. BFG is committed to attracting and retaining the best employees. In order to enhance our long term growth, we are looking for a highly organized, enthusiastic, self-motivated, Customer Service Rep.
Answers incoming calls, e-mails, and/or faxes from both customers and dealers/distributors and informs customers of unit prices, shipping date, anticipated delays, and any additional information needed
Receives orders and inputs order data into Quickbooks
Receives web orders and inputs them into Quickbooks
Responds to shipment and inventory inquiries, confirms orders, and resolves discrepancies
Serves as a liaison for specific dealers in a geographic area
Places outgoing calls in designated geographic area to announce promotions, introduce new products, confirm open orders, recommend additional products to meet customer needs, provide follow-up for purchase order discrepancies, and monitor consumer’s on-hand inventories
Provides technical support to customers via verbal and written communications
Follows-up with customers as needed.
Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
Attends annual trade shows as needed.
Experience and Education:
College degree in Business or Marketing preferred, or an acceptable combination of education and experience
Must have two or more years of direct work experience in a customer service, sales or telesales capacity
MUST HAVE KNOWLEDGE OF TACTICAL GEAR
Knowledge of government contracts, military and/or federal agencies a plus
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management
Experience with customer relationship management software a plus
Competencies and Skills:
Proficient in Microsoft Office Suite
Knowledge of Quickbooks
Effective time management
Integrity, enthusiasm and strict attention to detail are essential
Strong problem identification and resolution skills
Exceptional communication and presentation skills
Must be self-motivated with the ability to multitask
Ability to perform basic mathematical calculations
Ability to work individually and as part of a team
About Blue Force Gear, Inc.
Blue Force Gear, Inc. (BFG) is a family owned tactical gear and accessories manufacturer in Pooler, Georgia.