Founded in 1919, O.F. Mossberg & Sons, Inc., is the oldest family-owned firearms manufacturer in America, and is the largest pump-action shotgun manufacturer in the world. Celebrating 100 years of innovation, Mossberg leads the industry with over 100 design and utility patents to its credit and stands as the first ISO 9001 certified long-gun manufacturer. Complete information on commercial, special purpose, law enforcement and military shotguns, rifles, handguns and accessories are available at Mossberg.com or by calling 1-800-363-3555. Mossberg can also be found on Facebook, Instagram, Twitter, and YouTube.
We currently have an opening for a Customer Service Specialist for our North Haven Manufacturing facility.
Work as a Company Customer Service Specialist and provide consumer support via telephone and email covering the following topics:
--Product repair and returns
--Product order processing
Double check all e-commerce based orders for consistency.
Work closely with the Shipping Department and provide support for all orders on hold or backordered, and process exception reports, and by processing any relevant freight claims.
Support the Finance Department by working to match bills of lading with sales orders and other types of relevant information for processing, and file all sales invoices once released.
Track orders and provide proof of delivery when requested by the customer.
Issue any Return Goods Authorization/Return Merchandise Authorization forms as deemed necessary.
Provide maintenance support to customer accounts as necessary.
Perform other department related duties as required.
High School Diploma or general education degree (GED) or six to twelve months related experience and/or training, or an equivalent combination of education and experience.
Strong project/time management skills with the ability to manage various programs simultaneously.
Ability to build business partnerships with internal and external resources.
Must be a creative thinker with the ability to develop, test and execute new ideas.
Excellent communication skills-verbal and written.
Team player with high level of professionalism, integrity, and enthusiasm.
Understanding of firearms and outdoor sports industries (preferred but not required).
Proficient in Microsoft Outlook - Word, Excel, PPT.
Experience working with an ERP system (SAP, Oracle) preferred but not required.
About OF Mossberg
Founded in 1919 and headquartered in North Haven, CT, O.F. Mossberg & Sons, Inc. is a leading manufacturer of hunting, sporting and tactical shotguns and rifles, and is the oldest family-owned and operated firearms manufacturer in America. Having over 100 design and utility patents to its credit, producing the only mil-spec pump action duty shotgun, and standing as the first ISO 9001 Certified long-gun manufacturer, Mossberg is considered to be one of the most innovative firearms manufacturers in U.S. History.