Oversee the day to day operations of the Product Customer Service and Warranty Department.
Assist in seasonal customer service calls and emails.
Maintain solid customer and inner office relationships by handling questions and concerns with speed, efficiency, and proffessionalism.
Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction.
Ensure all SOP's are followed and all procedures are kept current.
Assist in RMA returns and testing of firearms.
Assist customers in retail store.
Some travelling may be required with assistance in working tradeshows.
Candidate MUST have experience in both firearms technology and customer service.
Bachelors degree preferred and/or 5+years' experience. Managerial experience a plus.
Possess good leadership qualities and a proven ability to gain the confidence of the team to achieve and exceed company expectations.
Proficiency with MS Office (word and excel).
Previous knowledge of Sage Software (MAS) is a plus for the position.
MUST be familiar with firearms and have successfully completed a firearms safety training course.
About Traditional Sporting Goods, Inc.
Traditions is a firearms company that produces muzzleloaders, inline rifles, do-it-youself kits, classic muzzleloaders, classic pistols, revolvers, cannons, accessories, and much more. We are considered the muzzleloading experts and offer products with new technology based off our experience in the field and at the range. Just like you, we are hunters and shooters and we demand the best from our products. Traditions takes this understanding and builds it into each of our products. Traditions provides our customers with the most innovative and technologically advanced products. We produce the safest, most accurate, and easy-to-use muzzleloaders offered on the market today.At Traditions, we do our best to provide the most value for each of your hard-earned dollars without sacrificing quality and performance. Traditions gives you quality, value, and performance backed by a lifetime warranty. For more information, visit our website www.traditionsfirearms.com, our Twitter @Traditions_PF, or find us on YouTube and Vimeo.