Members of our Customer Service Team interact directly with our customers and other stakeholders to ensure the best possible experience. The Customer Service Supervisor will spend their day in an office environment supporting the customer service team and working to ensure excellent and efficient execution of their duties.
• Oversees and aids team in their regular duties including: o Assist customers with basic questions (order status, shipping information, billing issues, etc.) o Help customers place orders both online and over the phone o Setup and process returns o Answering or otherwise assisting customers with technical questions o Dealing with claims for packages lost in shipping o Identify problems and aid in solving to ensure best possible customer experience • Develops training materials and policies to aid both new hires and current staff • Reports irregular trends to appropriate teams to be addressed • Monitors and logs staff interactions for quality and provides constructive feedback to enhance customer experience • Deals with escalated calls in customer-focused manner • Any other activity required to meet the goals of the company
• Full Time availability: Mon-Fri 9am-6pm • Availability around all major holidays mandatory with likely overtime • Reliable transportation • Must have excellent written and verbal communication skills • Good multitasking and critical thinking skills • Basic knowledge with Microsoft Office • Must be eligible to work in the U.S. • High School Diploma or GED • Be coachable, punctual, positive, efficient, and goal-oriented
• 1+ year of call center or e-commerce customer service experience • 1+ year of management experience • Familiar with ZenDesk and/or ShipStation, platforms
Additional Salary Information: Health and Dental Insurance available
About GunMag Warehouse
Gunmagwarehouse.com is an online destination striving to provide the best possible shopping experience for new and experienced shooters alike. Founded in 2012 with one simple goal: keeping every magazine currently in production in-stock and ready to ship. We know that a large in-stock magazine selection is a commodity within the shooting community, and although there is a lot of competition out there, product assortment is usually the same. If one retailer is out, they all are. We strive to change that by focusing on the magazine market.