Would others describe you as reliable and accurate as well as calm and helpful? Do you thrive in an organization that has clearly defined processes, and values your ability to lead and build relationships in a fast-paced environment? Are you fluent with words and persuasive if you are passionate about something? Are you a strong problem solver within your niche of knowledge? Then our Digital Customer Engagement Job may be for you!
Position Summary: Customer Engagement Digital Advisors on our Digital Team provide world-class customer service via all written outlets including email, chat, SMS and social media direct contact such as PMs and DMs. These positions are responsible for interacting through all platforms utilized by Delta Defense to engage, educate and provide an unprecedented experience for all who interact through our social outlets, thereby assisting in the growth of the Delta Defense’s reach in the digital world.
WE ARE HIRING NATIONWIDE AND SEEKING ROCKSTAR CUSTOMER SERVICE REPS TO WORK FROM HOME. THOSE NEAR OUR HQ CAN CHOOSE TO WORK IN WEST BEND WI. WE HAVE A VARITY OF SHIFTS OPEN - PLEASE APPLY AT WWW.DELTADEFENSE.COM
Respond to emails, chats, SMS and all reasonable social media interactions
Respond to customer inquiries with knowledgeable, well thought out answers
Operate with a “Find needs, fill needs” mentality
Handle and resolve customer issues with empathy and attention to detail
Follow up with our customers as needed to ensure the best possible service
Successfully pass the WI Casualty and Property Licensing
Ability to work 10 hour days (for some shifts)
Maintain alignment with Core Values and Mission of the USCCA in all interactions
Skills/Abilities and Education Requirements:
Background in Customer Service (experience in digital modes of communication a plus)
Excellent interpersonal, verbal and written communication skills.
Demonstrate an ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion.
A Passion for written communication and customer service
Computer fluency and understanding of software and advanced internet functions
Ability to work cooperatively in a team environment, as well as remotely
Firearms and self-defense knowledge and training is preferred but not necessary
Demonstrates the Core Values of Delta Defense, LLC
**MUST BE ABLE TO DO A FULL TIME TRAINING (M-F) FOR THE FIRST SIX WEEKS AT HIRE**
About Delta Defense LLC
Delta Defense LLC is the private company, in West Bend Wisconsin that provides Marketing, Operations and Customer Care for the USCCA. The USCCA provides self-defense education, training and legal protection to the most responsible gun owners. Delta Defense, LLC, is one of the fastest-growing companies in America. Inc. 5000 company EIGHT years in a row! Journal Sentinel Top Workplace - 5 years in a row. Milwaukee Business Journal Top Workplace - 4 years in a row.
We hire rockstars, and help them rock even harder!
We are a fun, fast-paced and rewarding place to work and grow!