The Operations Senior Manager is responsible for leading the operational activities that drive the growth and support of the Training Division business initiatives with external partners, independent instructors, students and members. They are responsible for managing internal and external resources, developing and implementing operational plans that improve our standing as a leader in the firearms and self-defense training industry while also improving profitability, and ensuring that procedures are carried out correctly. Additionally, they regularly evaluate organizational efficiency and make necessary changes to maximize productivity. An Operations Senior Manager assesses the business needs and finds ways to contribute to the big picture by ensuring operations run smoothly and as efficiently as possible
Develop and maintain strategies for continued improvement of engagement from external partners and instructors
Lead the development of tools to support external partners and instructors in improving their training business
Develop and maintain ongoing strategies for profitable network growth
Manage and coordinate new product launches
Lead the development of tools needed to support Training Division business initiatives
Manage external partner and instructor concerns around the Training Division business and develop root cause solutions
Develop and maintain strategies for instructor vetting and quality control
Develop and maintain strategies for ongoing improvement and appropriate messaging of external partner and instructor benefits as it relates to the training business
Partner with Product, Marketing, Sales and IT to determine performance gaps, needs and improvement actions
Manage integration and efficiencies of local and field based team members
Support product/curriculum determination processes
Develop and manage financial budgets, expenditures and revenue expectations
Develop and track performance against KPIs
Ensure team members have the knowledge and tools to successfully execute their jobs at a high level.
Evaluate team members’ performance and provide new growth opportunities or correction/adjustment as needed.
Dive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
Collaborate with internal and external partners to achieve goals
Adherence to all compliance rules and regulations
Skills/Abilities and Education Requirements:
5+ years supervisory experience leading local and remote operational teams
Strong critical thinking and organizational skills
Ability to identify and solve inefficiencies in processes
Exceptional interpersonal and communication skills and the ability to work with a wide variety of team members
Experience leading cross functional teams and projects
Ability to foster teamwork in others
Strong skills in developing and maintaining effective relationships
Should be willing to put in the work needed for advancing and growing as an integral member of the team.
Must be an effective manager of team members that do and do not report to him/her
Must be willing to grow as a leader within the company.
Must be comfortable with change and leading change - must show a willingness to grow along with the company and within his/her role.
Contribute to strategic planning, direction, and goal setting
Strong communication and presentation skills
Be a self starter, have high standards and be able to work independently and on a team to meet deadlines
Bachelor's degree or equivalent
Some knowledge of firearms training and certifications preferred
Some experience/exposure to call center operations preferred
Demonstrates the Core Values of Delta Defense, LLC
About Delta Defense, LLC
Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe.
We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin.
Named on Inc. 5000 Fastest-Growing Private Companies List 8 years in a row
#1 Milwaukee Journal Sentinel Top Workplace
#1 Milwaukee Business Journal Best Place to Work
We are a fun, fast-paced and rewarding place to work and grow!
We hire rockstars, and help them rock even harder!