Duties/Responsibilities:

• Develop and maintain tactics and strategies for continued improvement of engagement from external partners and instructors
• Lead the team in building processes, procedures and programs that help business partners to fully understand the features and benefits of USCCA curricula and training programs.
• Lead the development of tools to support external partners and instructors in improving their training business
• Share training business best practices across the organization
• Oversee certification processes of business partners in USCCA curricula.
• Ensure their team is able to instruct others in the use of the USCCA Training site and other digital tools that become available.
• Develop programs and processes for their team that support partners as needed during change management.
• Develop team solutions to help advise and guide business partners as it relates to the execution of USCCA training programs.
• Partner in developing continuing education opportunities for partner instructors.
• Review after-action reviews looking for common themes to improve field operations programs
• Manage external partner and instructor concerns around the Training Division business and develop root cause solutions
• Develop and track team performance KPIs
• Manage team financial budgets, expenditures and revenue expectations
• Collaborate with internal and external partners to achieve goals
• Maintain a healthy working relationship with business partners, Account Executives and fellow TC’s/CI’s.
• Attend and support company events as needed.
• Other duties as assigned.