* This position can be based from our West Bend, WI HQ - or remote for the right candidate. *

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe.

We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin.

Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row

#1 Milwaukee Journal Sentinel Top Workplace 5 years in a row

#1 Milwaukee Business Journal Best Place to Work 5 years in a row

We are a fun, fast-paced and rewarding place to work and grow!

We hire rockstars, and help them rock even harder! 

Think you are up to joining one of the best teams in the industry?  Help us inspire loyalty and drive company sales by providing exceptional service and an engaging and genuine experience for our customers.  We aren’t just a customer service team; we build relationships and make our members and employees feel they are part of our family.  80% of your day will be spent communicating with people over the phone.    

As a Customer Engagement Service and Sales Advisor, you will:

• Sell and upsell our amazing products and services
• Handle and resolve customer issues
• Have awesome, engaging conversations 
• Be clear, confident and concise on the phone through email, or chat
• Deepen and retain member relationships through needs assessment
• Empathize with members and ask probing questions
• Provide offers, solutions and information to match the customer needs
• Save customers who are thinking about leaving us
• Follow up with our customers when promised
• Collaborate with with your team members to help one another learn and grow