Career Center

JOB SUMMARY

The Customer Relationship Manager acts as the key touch point to GOSAFE’s customers and will be the first and most important point of contact for any customer communication, request, or issue.  The Customer Relationship Manager will determine the quality of the customer experience and is empowered to ensure a world class experience for all GOSAFE customers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure that customers are completely satisfied with GOSAFE interactions, products, and services
• Educating customers and clients about the variety of GOSAFE’s additional products and professional services
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate sales leads and provide introductory information to new customers
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Track customer interactions, comments, complaints, and product feedback. Report and educate the GOSAFE organization on key sales opportunities and areas to improve the customer experience through a process of continuous improvement
• Following up with clients or customers to ensure that they are satisfied with any purchases
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions
• Participate in creating and executing customer training programs

QUALIFICATIONS:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Obsessive about customer satisfaction and striving to find opportunities to constantly exceed customer expectations.
• Knowledgeable about firearms and ability to relate to the wide variety of gun owners.
• Familiarity with CRM systems and practices.
• Ability to thoughtfully consult customers based on their needs and available products and services of the company
• Strong communication, decision making, problem solving and organizational skills.
• Superior listening skills with the ability to relate with customers and adapt/respond to different personalities.
• Proven track record of over-achieving goals.
• Ability to track, organize and interpret data to drive continuous improvement of the customer experience.    

WORKING CONDITIONS:

• Work is performed in an office environment.
• May require some travel.

LOCATION:

• Stamford CT or Remote Location