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Baron Engraving, a leading provider of custom engraving solutions, is seeking a talented and dynamic Customer Service and Sales Support Manager to join our team. In this role, you will be responsible for overseeing both customer service operations and providing sales support, ensuring exceptional customer experiences and contributing to the company's growth and success. Lead and manage the customer service and sales support efforts to ensure high-quality service. Develop and implement customer service and sales support strategies, policies, and procedures to enhance customer satisfaction and drive sales growth. Act as the primary point of contact for escalated customer inquiries, complaints, and complex sales-related issues, ensuring prompt and effective r