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Details
Posted: 30-Aug-23
Location: Orlando, Florida
Type: Full Time
Salary: Starts - $17 per hour
Categories:
Retail
Additional Information:
2 openings available.
Looking for a full-time employee with significant customer service background and firearm experience. We are seeking someone who can listen to customer service inquiries and then offer a unique and innovative solution. We will provide a roadmap. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge that will be critical to offering quick and accurate assistance. Personality is required!
Responsibilities & Duties:
- Answers incoming customer calls, email & chat requests.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Responsible for maintaining a high level of professionalism with customers and work to establish a positive rapport with every customer.
- Resolves product or service problems by listening and evaluating customer complaints. Determine the cause of the problem. Select and explain the best solution. Expedite corrections and adjustments. Follow up to ensure resolution.
- Update customer information during and after each communication to ensure accurate and full information is in place to assist other departments in completing orders, warranty / refund requests, etc. with accuracy.
- Work with management team to stay updated on product knowledge and be informed of any changes in company policies.
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
- Contribute to the team effort by accomplishing metrics set by Customer Service Team Lead.
- Other duties as assigned.
Requirements
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Persuasive speaking skills
- Self Control
- Listening
- Product / Market Knowledge
- Problem Solving
- Documentation Skills
- Phone Skills
- Conflict Resolution
- Analyzing Information
- Multi-Tasking
- Intrinsic Motivation (Remote Position)
- Pride and ownership of performance
- Computer Literacy (Bonus Points for experience with ZenDesk)
Must be a fit with our Company Core Values
- Provide Legendary Customer Service by making genuine connections with our customers by acting with a customer first attitude.
- Have pride in what you do
- Be passionate about your work
- Show respect
- Genuine interest and action in helping others
Required Schedule
- Must be flexible to work as assigned between 9am and 7pm (EST) Monday through Saturday. Typical shift is 8 hours, Average work week 40 hours.
- Availability for overtime during the Holiday Season.
Experience:
- Customer Service: 2 year (Minimum)
**For appropriate and accurate consideration for this position, please attach a cover letter along with your resume outlining your specific job related experience, as well as any specific firearm industry or comparable experience.
About Urban Carry Holsters
It happens every day, thousands of times a week. A veteran, a police officer or a civilian opens a box. They find their freshly American made leather holster. The leather softens after a few days and many of them contact the proud staff at Urban Carry simply to thank them for making Concealed Carry so easy and comfortable.That's what we believe in, that's what we stand for. At Urban Carry we know if something is uncomfortable or difficult we as humans tend to avoid it. We don't want anyone doing that with their safety. We fundamentally believe that the more honest people willing to take a stand against crime and terror the less it will exist. The greater the shepherds the weaker the wolves. We believe in making ways to keep the citizens of America, and the world, safe by helping you keep your safety something simple and comfortable to achieve.We make sure everything we do honors that belief. From the quality of materials we use, the unique designsSince its inception in 2014, Urban Carry Holsters has grown rapidly, getting its start exhibiting at local gun shows. Soon, it grew into a thriving national business devoted to remembering its roots of excellent customer service and excell...ent products to match. Even as we’ve grown the gun shows have remained a staple as we place real value in meeting our customers, sharing our product with them, and exchanging stories and ideas. As we tell our customers, “Your feedback only helps us to make a great product even better.” It is this personal commitment to our customers and our product that extends us beyond our competition.Urban Carry is thoughtfully constructed from the finest quality saddle-grade leather and saddle-grade nylon stitching. Each of our holsters is hand sewn, individually, to allow a level of attention to detail unparalleled anywhere in our industry. Of course, our holsters are made here in the USA by our team of craftsmen and women. We are the creator, manufacturer, the distributor, and the retailer.
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