We are a fun, fast-paced, and rewarding place to work and grow!
Nationally recognized in 2023 as a Newsweek Top 100 America’s Most Loved Workplace.
Top Workplaces USA award in 2022!
Named on Inc. 5000 “Fastest Growing Private Companies” list 12 years in a row!
Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
As a Retention Specialist at Delta Defense, you'll be the go-to person for our USCCA members re-evaluating their membership. Your role is an essential one, requiring a blend of empathy and professional assertiveness.
You'll be tasked with addressing member concerns, demonstrating the true value and benefits of our USCCA membership. Your ultimate aim? To foster member retention while addressing any additional needs they might have.
If you're eager to be part of a high-energy team that's all about making a difference, this could be the perfect fit for you. After all, our success is fueled by helping our members avoid danger, save lives and keep their loved ones safe. We need someone like you to help us do just that. So, are you up for the challenge?
Essential Duties & Responsibilities:
Develop and implement customer retention strategies to increase loyalty and retain business.
Prevent cancellation of services by offering alternative solutions during inbound calls.
Be clear, confident, concise and professional on the phone.
Deepen member relationships through needs assessment.
Ensure consistent follow up with members as needed.
Coach, mentor and train other team members as needed.
Skills/Abilities and Education Requirements:
High school diploma or equivalent required.
1 year+ of retention-specific sales experience preferred.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Excellent communication skills with the ability to quickly establish rapport with people.
Strong conflict resolution skills and able to remain calm in stressful situations.
Relentless follow-through and ability to balance multiple priorities.
Possess a high level of professionalism and confidentiality.
Confident, competitive and dependable.
Demonstrates the Core Values of Delta Defense, LLC.
** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.
** Training is virtual for remote employees.
This position can be performed in our beautiful headquarters in West Bend, WI, hybrid, or remotely.
Starting hourly wage is $22.00 per hour plus incentives.
Hiring for Full Time positions only. This is a 40 hour/week position with 8 hour shifts. Now hiring for the following shifts:
Delta Defense, LLC is the private company that provides sales, marketing, operations and administrative support to the United States Concealed Carry Association (USCCA).
The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe.
We're one of the fastest-growing companies in America and an award winning workplace.
We are a fun, fast-paced and rewarding place to work and grow!
Named on Inc. 5000 Fastest-Growing Private Companies List 10 years in a row!
#1 Milwaukee Journal Sentinel Top Workplace - 7 years in a row!
#1 Milwaukee Business Journal Best Place to Work - 6 years in a row!
Top Workplaces USA award in 2022!
For Phone Support, please call: 1-888-491-8833 Monday through Friday, 8:30 am EDT to 5:30 PM EDT or e-mail us a question by clicking
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