Job Summary: Provides a broad range of support services to internal and external customers to ensure complete customer satisfaction is attained, according to established company standards, under the direction of the Sales Administration Manager. Responsibilities: In a call center environment—provides customers with product or service information to educate and assist them with determining appropriate merchandise to purchase. Navigates general technical support topics with customers across the Swarovski Optik product categories via verbal and written communication. Troubleshoots issues such as riflescope mounting—range of adjustment & ballistics problems in order to prevent the need to issue a repair case. Requires kno