Company Overview:At Cole Fine Guns & Gunsmithing, we are a premier firearms retailer specializing in fine sporting shotguns, custom gunsmithing services, and premium accessories. We are seeking a technically knowledgeable and customer-focused Technical Services Coordinator to join our team. This role supports customers by guiding them through part selection, evaluating whether service is needed, and assisting with order placement—ensuring a streamlined and professional experience. Job Summary:The Technical Services Coordinator is the first point of contact for customers seeking support with parts and service inquiries. This position involves responding to incoming phone calls, recommending appropriate part replacements, and determinin