https://jobs.nssf.org Latest Firearms Industry Jobs Jobs Sun, 09 May 2021 10:02:00 Z https://jobs.nssf.org/jobs/rss/14766402/learning-and-development-trainer-sales https://jobs.nssf.org/jobs/rss/14766402/learning-and-development-trainer-sales West Bend, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. Delta Defense is one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  The Learning and Development Trainer designs and conducts training and development programs to improve individual and organizational performance.  This position works within a team to provide employees with learning opportunities to help meet organizational goals and analyzes training needs throughout the organization. This role is part of the growing Learning and Development we offer our new and existing team members. Curriculum Development Assists with designing and delivering innovative learning solutions that engage the learner across multiple modalities. Assists and works with Instructional Designers to update and maintain training materials. Conducts needs analysis and works with L&DTeam and Sales Team to identify development opportunities for account executives. Analyzes curriculum effectiveness and recommends continuous improvement methods. Training / Facilitation Establish presence with audience members and facilitate session dynamics to promote engagement consistent with adult-learning best practices. Conducts sales coaching for account executives. Facilitates and emcees sales and leadership development programs. Participates in the delivery of new hire training.  Plans, designs and constructs spaces/environments that reflect functional, social, and aesthetic considerations to drive learning outcomes. Ability to travel 50% of working time away from home location. May include weekend and overnight travel. Collaboration Develop and build relationships through consultation and discovery of needs. Become viewed as a trusted advisor to the account executives. Forge strong relationships with key Sales Leadership contacts to identify existing and emerging organizational development needs. Researches and establishes relationships with relevant key stakeholders to customize coaching for account executives. Participates in field visits to evaluate if account executives are applying training. Provides feedback to L&D leadership on learner behaviors, outcomes and needs. Coordination of Training Services Oversees and supports training “logistics” (schedule/calendar, sign-in,  attendance documentation etc... Maintains training requirement documents Works closely with support administrator as needed for inputting training attendance/logistics Professional Development Continually seeks to improve upon advancing skill set through research, training and consultation Contributes expertise/support to the team Experience/Skills: Familiarity with the ADDIE process of learning and creating training is preferred, but not required. 2+ years of delivering development programs, leadership forums,and/or facilitating experiential learning activities across  a diverse audience Strong oral and written communication skills. Self-driven with proven ability to work independently and in a collaborative environment. Experience effectively multi-tasking learning needs of different learners. Must be proficient in Google Docs, Sheets and Slides. Any e-learning platform experience is a plus! Passion for developing others. Highly collaborative and comfortable navigating organization dynamics. Familiar with adult learning theory and blended learning. Demonstrates the Core Values of Delta Defense, LLC. Mon, 03 May 2021 11:50:21 -0400 https://jobs.nssf.org/jobs/rss/14766391/learning-and-development-trainer-customer-engagement https://jobs.nssf.org/jobs/rss/14766391/learning-and-development-trainer-customer-engagement West Bend, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. Delta Defense is one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  The Learning and Development Trainer designs and conducts training and development programs to improve individual and organizational performance.  This position works within a team to provide employees with learning opportunities to help meet organizational goals and analyzes training needs throughout the organization. This role is part of the growing Learning and Development we offer our new and existing team members. Curriculum Development Assists with designing and delivering innovative learning solutions that engage the learner across multiple modalities. Assists and works with Instructional Designers to update and maintain training materials. Conducts needs analysis and works with L&D Team and CE Team to identify development opportunities for customer service representatives. Analyzes curriculum effectiveness and recommends continuous improvement methods. Training / Facilitation Establish presence with audience members and facilitate session dynamics to promote engagement consistent with adult-learning best practices. Conducts skill coaching for customer service representatives. Facilitates and emcees CE and leadership development programs. Participates in the delivery of new hire training.  Plans, designs and constructs spaces/environments that reflect functional, social, and aesthetic considerations to drive learning outcomes. Ability to travel 25% of working time away from home location. May include weekend and overnight travel. Collaboration Develop and build relationships through consultation and discovery of needs. Become viewed as a trusted advisor to the customer service representatives. Forge strong relationships with key CE Leadership contacts to identify existing and emerging organizational development needs. Researches and establishes relationships with relevant key stakeholders to customize coaching for customer service representatives. Participates in observations and listening sessions to evaluate if customer service representatives are applying training. Provides feedback to L&D leadership on learner behaviors, outcomes and needs. Coordination of Training Services Oversees and supports training “logistics” (schedule/calendar, sign-in,  attendance documentation etc... Maintains training requirement documents Works closely with support administrator as needed for inputting training attendance/logistics Professional Development Continually seeks to improve upon advancing skill set through research, training and consultation Contributes expertise/support to the team Experience/Skills: Familiarity with the ADDIE process of learning and creating training is preferred, but not required. 2+ years of experience delivering development programs, leadership forums, and/or facilitating experiential learning activities across a diverse audience Strong oral and written communication skills. Self-driven with proven ability to work independently and in a collaborative environment. Experience effectively multi-tasking learning needs of different learners. Must be proficient in Google Docs, Sheets and Slides. Any e-learning platform experience is a plus! Passion for developing others. Highly collaborative and comfortable navigating organization dynamics. Familiar with adult learning theory and blended learning. Salesforce platform experience. CRM or Sales Cloud 360. Change Management process experience. Demonstrates the Core Values of Delta Defense, LLC. Mon, 03 May 2021 11:46:20 -0400 https://jobs.nssf.org/jobs/rss/14766420/learning-and-development-manager-customer-engagement https://jobs.nssf.org/jobs/rss/14766420/learning-and-development-manager-customer-engagement West Bend, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  Curriculum Development Responsible for designing and delivering innovative learning solutions that engage the learner across multiple modalities. Curriculum consistently reflects state of the art practice, is packaged in an effective manner, motivates staff to use information, and is connected to broader Delta initiatives Utilizes technology to offer a broad range of presentation and delivery strategies, including video, audio, simulations and scenarios, to develop curriculum Conducts needs analysis, design, development, testing and implementation of Learning programs with CE focus Plans, designs, and constructs spaces/environments that reflects functional, social, and aesthetic considerations to drive learning outcomes Analyzes curriculum effectiveness and recommends continuous improvement methods Training / Facilitation Establish presence with audience members and facilitate session dynamics to promote engagement consistent with adult-learning best practices Facilitates and emcees CE and leadership development programs Responsible for the delivery of new hire trainings  Researches and establishes relationships with relevant key stakeholders to customize content for presentations Ability to travel 25% of working time away from work location, may include overnight/weekend travel Collaboration Develop and build relationships through consultation and discovery of needs. Becoming viewed as a trusted advisor and the ability to represent the full suite of Learning and Development programs and resources is also essential to successful performance Forge strong relationships with key CE Leadership contacts to identify existing and emerging organizational development needs including on a business unit, team and individual level Coordination of Training Services Oversees and supports training “logistics” (schedule/calendar, sign-in,  attendance documentation etc... Maintains training requirement documents Works closely with support administrator as needed for inputting training attendance/logistics Professional Development Continually seeks to improve upon advancing skill set through research, training and consultation Contributes expertise/support to the team Experience/Skills: Bachelors preferred or equivalent experience Experience in creating learning processes as well as one time learning events 5+ years of experience in a leadership role with direct reports Ability to influence others, facilitate processes and coach/advise people leaders 5+ years of experience delivering leadership development programs, CRM programs and/or facilitating experiential learning activities across a diverse audience Familiar with the ADDIE process of learning and creating trainings is preferred, but no required Strong oral and written communication skills Self-driven with proven ability to work independently and in a collaborative environment Experience effectively multi-tasking learning needs of different stakeholders Experience managing and creating learning solutions Must be proficient in Google Docs, Sheets and Slides. Any e-learning platform experience is a plus! Passion for developing others Highly collaborative and comfortable navigating organization dynamics Familiar with adult learning theory and blended learning Demonstrates the Core Values of Delta Defense, LLC Mon, 03 May 2021 11:56:10 -0400 https://jobs.nssf.org/jobs/rss/14766428/learning-and-development-manager-sales https://jobs.nssf.org/jobs/rss/14766428/learning-and-development-manager-sales West Bend, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  Curriculum Development Responsible for designing and delivering innovative learning solutions that engage the learner across multiple modalities. Curriculum consistently reflects state of the art practice, is packaged in an effective manner, motivates staff to use information, and is connected to broader Delta initiatives Utilizes technology to offer a broad range of presentation and delivery strategies, including video, audio, simulations and scenarios, to develop curriculum Conducts needs analysis, design, development, testing and implementation of Learning programs with Sales focus Plans, designs, and constructs spaces/environments that reflects functional, social, and aesthetic considerations to drive learning outcomes Analyzes curriculum effectiveness and recommends continuous improvement methods Analyzes curriculum effectiveness and recommends continuous improvement methods Training / Facilitation Establish presence with audience members and facilitate session dynamics to promote engagement consistent with adult-learning best practices Facilitates and emcees sales and leadership development programs Responsible for the delivery of new hire trainings  Researches and establishes relationships with relevant key stakeholders to customize content for presentations Ability to travel 25% of working time away from work location,may include overnight/weekend travel Collaboration Develop and build relationships through consultation and discovery of needs. Becoming viewed as a trusted advisor and the ability to represent the full suite of Learning and Development programs and resources is also essential to successful performance Forge strong relationships with key Sales Leadership contacts to identify existing and emerging organizational development needs including on a business unit, team and individual level Coordination of Training Services Oversees and supports training “logistics” (schedule/calendar, sign-in,  attendance documentation etc... Maintains training requirement documents Works closely with support administrator as needed for inputting training attendance/logistics Professional Development Continually seeks to improve upon advancing skill set through research, training and consultation Contributes expertise/support to the team Experience/Skills: Bachelors preferred or equivalent experience Experience in creating learning processes as well as one time learning events 5+ years of experience in a leadership role with direct reports Ability to influence others, facilitate processes and coach/advise people leaders 5+ years of experience delivering leadership development programs, sales programs, and/or facilitating experiential learning activities across a diverse audience   Familiar with the ADDIE process of learning and creating trainings is preferred, but no required Strong oral and written communication skills Self-driven with proven ability to work independently and in a collaborative environment Experience effectively multi-tasking learning needs of different stakeholders Experience managing and creating learning solutions Must be proficient in Google Docs, Sheets and Slides. Any e-learning platform experience is a plus! Passion for developing others Highly collaborative and comfortable navigating organization dynamics Familiar with adult learning theory and blended learning Demonstrates the Core Values of Delta Defense, LLC Mon, 03 May 2021 11:58:22 -0400 https://jobs.nssf.org/jobs/rss/14766410/learning-and-development-instructional-designer https://jobs.nssf.org/jobs/rss/14766410/learning-and-development-instructional-designer West Bend, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  Learning Content Development Design, develop, and deploy training material, awareness campaigns, reference resources and training documentation. Facilitate the development of training content that is scalable, responsive to business needs, and drives continuous improvement and associate development. Ensure training is built across multiple instructional delivery modalities, including e-learning, virtual and face-to-face training. Conducts needs analysis and works with L&DTeam and Sales Team to identify development opportunities for associates. Analyzes curriculum effectiveness and recommends continuous improvement methods. Establishes a feedback loop to continually monitor progress and assess opportunities. Create high quality, innovative, and engaging e-learning as needed.Experience with Litmos or similar LMS tools. Assist with managing content on the Learning Management System (LMS) in coordination with internal partners. Develop exercises, tutorials, job aids, assessments and other methods of learning including social or connected learning strategies Collaboration Partner with L&D and Sales leadership to identify business unit training gaps, analyze requirements, and develop curriculum that meets changing organizational needs. Collaborates with other training content developers and project team members on design, development, implementation, and evaluation of learning solutions. Researches and establishes relationships with relevant key stakeholders to customize training. Participates in virtual and in-person field visits with L&D and Sales leadership. Partners on the development of written communications to use in internal marketing campaigns for a wide range of stakeholders that drive adoption of learning. Coordination of Training Services Organizes, prioritizes, coordinates and implements multiple projects within established timelines. Ensures that the Learning Management System (LMS) is used accordingly and monitors and resolves issues. Ability to work effectively in a diverse work group and with a wide range of audiences consisting of different generations, cultures, and learning styles. Anticipates road-blocks and engages appropriate resources to ensure timely delivery. Professional Development Continually seeks to improve upon advancing skill set through research, training and consultation Keeps current on new learning approaches,technologies and tools through research and networking to ensure L&D solutions are innovative. Contributes expertise/support to the team Experience/Skills: Bachelors preferred or equivalent professional experience in a related field such as Instructional Design, Adult Learning and Education, Organizational Development or Human Resources Familiarity with the ADDIE process of learning and creating training is preferred. Demonstrated knowledge of principles and practices of adult learning theories with training design and the successful application within the workplace. Self-driven with proven ability to work independently and in a collaborative environment. 3 or more years experience in corporate instructional design, e-learning development, sales training or similar field. Must be proficient in Google Docs, Sheets and Slides.  Advanced computer software skills. To include: knowledge and understanding of Captivate, Articulate, PowerPoint, SharePoint, Zoom, WebEx, Adobe suite and others. Multimedia/Graphics layout applications aptitude desired. Ability to adapt to and work effectively in a fast paced, and changing environment with multiple projects including rapid development and deployment. Strong project management skills. Experience designing and delivering content across multiple audiences and experience levels. Ability to develop and maintain effective relationships and provide outstanding customer service internally and externally. Sales Organization support experience desired. Demonstrates the Core Values of Delta Defense, LLC. Mon, 03 May 2021 11:52:57 -0400 https://jobs.nssf.org/jobs/rss/14722203/customer-engagement-phone-representative-3rd-shift https://jobs.nssf.org/jobs/rss/14722203/customer-engagement-phone-representative-3rd-shift West Bend, Wisconsin, * THIS POSITION MUST WORK OUT OF OUR HQ IN WEST BEND, WI - Hours are 10PM-8:30AM CST* Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. Delta Defense is one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row  #1 Milwaukee Business Journal Best Place to Work 5 years in a row  We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  Think you are up to joining one of the best teams in the industry?  Help us inspire loyalty and drive company sales by providing exceptional service and an engaging and genuine experience for our customers.  We aren’t just a customer service team; we build relationships and make our members and employees feel they are part of our family.   Our overnight “Super Agents” support our customers through engaging sales and service discussions over phone, email and chat.  In addition, the team is responsible for assembling outgoing products and information to be sent to our Members.  Overnight Advisors pivot to a variety of tasks throughout the evening based on customer needs.     * $250 paid after completion of the WI Property and Casualty License * $250 paid after completion of 6 months of service * $500 paid after completion of 1 year of service As a Customer Engagement Advisor, you will: Sell and upsell our amazing products and services Handle and resolve customer issues Have awesome, engaging conversations  Be clear, confident and concise on the phone through email, or chat Deepen and retain member relationships through needs assessment Empathize with members and ask probing questions Provide offers, solutions and information to match the customer needs Save customers who are thinking about leaving us Follow up with our customers when promised Prepare, produce, and fulfill new and renewing member kits, customer orders and materials  Collaborate with with your team members to help one another learn and grow Things you’ll need to do this job effectively: A strong belief in the Second Amendment Desire to “WOW” customers daily A sales orientation to customer interactions Excellent organizational and time management skills Computer savvy-ness, including the ability to learn new things quickly Relentless follow-through and ability to prioritize multiple tasks Ability to identify and resolve problems Strong interpersonal skills and ability to quickly establish rapport with people An empathetic approach to every conversation Hunger to exceed expectations  Have real conversations with customers; we don’t use scripts Excellent interpersonal, verbal, and written communication skills Energized by a variety of tasks and duties  Associate degree or higher preferred Minimum of one year of experience in a customer service or sales environment  Willingness to have fun with an awesome team.  Might want to bring a Nerf gun. Be able to work on your feet for up to 1-4 hours per day Be able to regularly lift up to 50 pounds Be able to bend, pull, push, squat, lift and reach throughout the day Demonstrate the Core Values of Delta Defense, LLC You must represent Delta’s Core Values which are: We believe in what we do and we communicate what we believe We are Honest, Humble, Happy, Hungry and Healthy We execute rapidly, systematically, decisively, and fearlessly We believe that people and businesses are either growing or regressing; our growth results from being aware and embracing change We believe in accountability, and hold each other responsible to achieve our goals New Hire Training:  It takes time to train a Rockstar.  We require full time availability for the 8 week training program which is scheduled Monday-Friday from 8:00 AM - 4:30 PM. Training includes New Employee Orientation, product training, systems training, on-the-job-training.  As part of the training, Advisors will earn their State Property and Casualty License. Earning certification with the state is a condition of employment.   $19.00/hr Fri, 23 Apr 2021 15:36:09 -0400