https://jobs.nssf.org Latest Firearms Industry Jobs Jobs Fri, 02 Jul 2021 07:18:51 Z https://jobs.nssf.org/jobs/rss/15055678/marketing-manager https://jobs.nssf.org/jobs/rss/15055678/marketing-manager Brooksville, Florida, The role reports to the VP of Sales & Marketing. The Marketing Manager is responsible for developing marketing initiatives and working across teams to establish and execute market strategies for multiple customer segments. This role requires the ability to analyze messaging and campaign effectiveness, modify programs based on conclusions, and clearly articulate results. The right candidate is data-driven and comfortable with planning and executing on various stages of marketing programs. Job Description Use data to support the definition and execution of the Company’s overall marketing strategy and plans all tactical marketing campaigns in support of the Company’s Sales goals. Own the process for developing the marketing vision for the brand, including brand positioning, messaging, key differentiators, and customer engagement strategies. Develops positioning, messaging, packaging, and go-to-market strategy for current and new products. Designs, creates, and executes effective marketing campaign components including but not limited to emails, social media posts, blogs, webinars, case studies, sell sheets, product overviews. Manages the design, content, and maintenance of all Company websites and related web pages. Train sales reps to understand our branding message while providing them with the necessary resources to properly position and sell Adams Arms products. Performs market research to support decisions on new products as well as to inform targeted marketing messaging. Manages marketing spend and all marketing vendor relationships to ensure ROI. Organizes, plans, and executes all aspects of marketing events, trade shows and promotional materials. Creates and implements branding guidelines and related templates and other materials (letterhead, presentations, training, etc.) Partner with business stakeholders to develop marketing initiatives to meet business objectives. 5+ years of relevant experience in product marketing, preferably in the outdoor industry and some familiarity with firearms. Experience as a one-person Marketing Team highly preferred. 5+ years of experience in crafting messaging, positioning, and marketing content, which includes developing engaging marketing assets (e.g., product videos, catalogs, web content). 5+ years of experience developing results-driven platform go-to-marketing strategies and product launches. Undergraduate degree in a business discipline or equivalent experience with an authorization to work in the U.S. Outstanding written/verbal communication skills and excellent storytelling ability. Competence as a creative writer with the ability to create effective professional marketing communications. Demonstrated ability to develop and launch a successful go-to-market strategy and grow technology products. Experience building strong, collaborative cross-functional partnerships and working with outside marketing agencies. Comfortable with ambiguous concepts and possessing strong problem-solving skills. Customer-first mentality. Successful experience with marketing automation software including proficiency in Microsoft Office. Thu, 01 Jul 2021 09:09:19 -0400 https://jobs.nssf.org/jobs/rss/15012693/social-media-manager https://jobs.nssf.org/jobs/rss/15012693/social-media-manager Webster, Texas, U.S. LawShield is looking for a hard-working Social Media Manager who is not afraid to learn new things and challenge themselves. So, if you are a passionate self-starter and eager to make an impact in this ever-growing space, we encourage you to apply today! Here is what you will be doing : Manage all social media channels for the organization (Facebook, LinkedIn, Twitter, Instagram, YouTube) Build and execute social media content road map for the organization   Assist the business development team with lead generation via social platforms Manage Social conversation through comments and messages Work cross-functionally with the Marketing Content teams to ensure content supports current and planned marketing initiatives Find new ways to build followers, reach, and engagement for social media channels and website. Work with creative partners or have skills to create social graphics ensuring brand consistency and messaging Measure and report monthly performance and metrics of all social media channels and websites Design graphic materials for social media and other areas as needed Consistently monitor competitor and other leading brands to look for new and fresh ideas to bring to U.S. LawShield social media channels Drive engagement for company blogs via social platforms Utilize social listening tools to monitor reputation management of company's social activity as well as the competitors and other industry social channels Work with Marketing & Communications to build company influencer program Set and meet deadlines for multiple projects while maintaining accuracy and efficiency through effective project management skills. This role will always work cross-functionally with Communications, Marketing (Content Team), Legal and outside agencies. Here is what you will need : Bachelor’s degree in Communications, Journalism, English, Marketing, Business, or related field preferred 5-7 years experience in content/social strategy required Firearm Industry experience highly preferred B2B and B2C marketing experience preferred Hootsuite and SalesForce experience preferred Social listening skills required Mon, 21 Jun 2021 16:23:36 -0400 https://jobs.nssf.org/jobs/rss/15002002/business-development-account-specialist https://jobs.nssf.org/jobs/rss/15002002/business-development-account-specialist West Bend, Wisconsin, Delta Defense is looking for an experienced Business Development Account Management Specialist to join our rapidly growing company in West Bend, WI.  This position represents and promotes the company’s core values, mission, and believes that our products should be in the hands of those that want to responsibly protect with a firearm. Position Summary:  The Business Development Account Management Specialist’s main purpose is to act as the client’s liaison and work with internal departments to ensure that clients and USCCA’s needs are understood and satisfied. They may assist with making B2B sales, executing all negotiated deliverables, handling client complaints, collecting and analyzing data, and improving the overall partnership experience. The Account Management Specialist brings expertise in project management, offering road-maps, and go-to-market tactics with strong experience and performance records. Manages a portfolio of high traffic producing accounts to achieve leads, sales, and profit goals by selling the USCCA offering through partner channels.  Relies on extensive experience and judgment to plan and accomplish goals internally and externally. Influences the work of other teams to accomplish negotiated offerings. Duties/Responsibilities: Create action planning project management timelines and prioritizing documents for the partnership account. Drives the deliverable goals of short-medium-long term objectives through short-medium-long term tactics internally and externally; Establishes and maintains on-going customer and strategic business relationships; Be the day to day internal subject-matter expert on the segment(s) and partnerships, including market requirements, applicable regulations, industry trends, competitors, and market conditions; Drive, liaise, and partner with content creation team relating to end user-specific content. (e.g. SEO, social media, white papers, PR, videos, sales copy, events/conferences/seminars, briefings, product demos, etc.)  Develop and maintain strong relationships with internal cross-functional departments, internal customers to include; business development team members, marketing, member services, IT, finance and HR colleagues, etc. Ability to build solid relationships through phone, email and video calls with partners (internal and external). Create top partner lists that we want to do business with and manage opportunities. Manage business development scorecard. Project manage business development partnership opportunities. Have the ability to manage ideas into marketing strategies without the constant guidance of team leaders. Skills/Abilities and Education Requirements:  High School Degree or equivalent required Bachelor’s  degree in Marketing or related field preferred 2-4 years of cumulative experience in account management in marketing, sales, or business development environments is preferred, but not required. Entrepreneurial-minded professional with strong commercial and interpersonal leadership skills; Strong analytical and problem-solving skills; ability to draw conclusions and make solid recommendations; Proven business acumen and ability to capitalize on customer and market findings; Excellent communication skills to present, inform, and persuade internal channels or external partnership customers; Outstanding interpersonal communication skills, both written and oral. Strong organizational skills are a must. Understanding of Internet marketing preferred. Strong understanding of the Delta Defense, LLC product suite. Computer literate and proficient in software and internet functions. High level of professionalism and confidentiality. Proven ability to communicate and work effectively with a diverse range of people at all levels and functions of the organization;  Advanced skills in composition, spreadsheets, and presentations. Demonstrates the Core Values of Delta Defense LLC Fri, 18 Jun 2021 16:01:26 -0400 https://jobs.nssf.org/jobs/rss/15001932/account-executive-outside-sales-nationwide-openings https://jobs.nssf.org/jobs/rss/15001932/account-executive-outside-sales-nationwide-openings Multiple ,, We are a growing Inc 5000 company - seeking Account Executives to join our growing Outside Sales Team, across this great nation! Please see job board to see if we are hiring in your part of the country at www.deltadefense.com  Would friends and strangers describe you as an extrovert? Are you fluent with words and highly persuasive if you are passionate about something? Do you thrive in an organization that values your ability to build relationships? Would you describe yourself as fairly organized but lack interest in roles that require rigorous attention to detail over big picture thinking? Do you thrive in a fast-paced environment? Do you believe in the 2nd Amendment? If this sounds like a fit for you, becoming an Account Executive on Delta Defense's Outside Sales team might be the perfect place for you! Position Summary:   As a Delta Defense Account Executive, you will build and maintain professional relationships with business owners in your own territory. Our training allows you to share the USCCA story and provide education, training, and self-defense liability insurance benefits to those who are ready to protect themselves and their loved ones. Duties/Responsibilities: Prospect for new business Build and maintain client base Use our tools to present solutions to groups and individuals Provide an unprecedented customer experience Execution of the organizations outbound sales program. Sell USCCA Memberships at CCW (Concealed Carry Weapons Permit ) classes (along with other firearms classes), and at brick & mortar stores/ranges Develop effective sales strategies for assessing customer needs and positioning the organization's products or services as potential solutions. Ensures the successful achievement of Delta’s sales goals across the nation. Create action planning and prioritizing documents for the target market segments to include opportunity assessment, positioning strategy, financial analysis, and required tactical action plans. Drives the development and attainment of short-medium-long term objectives through short-medium-long term tactics; Establishes and maintains ongoing customer and business relationships. Be an internal subject-matter expert on the outbound sales segment(s), including market requirements, applicable regulations, industry trends, competitors, and market conditions. Education Requirements: Bachelor’s Degree Preferred REQUIRES 70% TRAVEL WITHIN YOUR STATE TERRITORY AND BOTH EVENING & WEEKEND HOURS DURING INITIAL TRAINING YOU WILL BE REQUIRED TO PASS YOUR RESIDENT STATE LICENSING PROPERTY & CASUALTY INSURANCE EXAMINATION. Bonuses for passing training milestones Mileage reimbursement for all work-related mileage and car allowance Additional allowance for your cell phone Full, comprehensive benefits package Your own territory Paid training, plus ongoing training Promotion opportunities Virtual work environment with company-provided equipment Potential to earn USCCA Top Shots Sales Trip Fri, 18 Jun 2021 14:58:06 -0400 https://jobs.nssf.org/jobs/rss/15002017/senior-marketing-specialist https://jobs.nssf.org/jobs/rss/15002017/senior-marketing-specialist West Bend, Wisconsin, Position Summary: Looking for a fresh challenge and an opportunity to further advance your career with a fast growing company? If you are a highly flexible marketing leader and an adaptive out-of-the-box thinker with sharp analytical and problem-solving skills, who has a track record of delivering results with B2B solutions, we have the perfect job for you!  We are looking for an enthusiastic Senior Marketing Specialist who is an instrumental part of the Training Divisions’ Marketing team. They will report to the Marketing Manager. This individual will be responsible for managing projects to ensure that projects are properly executed in a timely manner. They will bring a strong performance record with excellent communication, demonstrated fast learning abilities, and project management. Their primary responsibility is overseeing the implementation of marketing campaigns, email campaigns and other digital channels. They will ensure KPIs are being tracked properly and goals are being achieved.  Duties/Responsibilities: An expert in running and overseeing Marketing campaigns, Pay Per Click (PPC), Display Marketing, Search Engine Optimization, Social Media Marketing, Programmatic & Mobile Create and manage a marketing team’s calendar to make sure that all promotions are scheduled and executed Collaborate with copywriters and designers to create web pages and other marketing related content Prepare for and lead meetings about strategy, day-to-day operations of a marketing team, and optimization Create and manage daily, monthly, and yearly marketing promotions and or content calendars and budgets Responsible for reviewing designs, copy, and coded web pages to ensure information accuracy, grammar and spelling accuracy, and proper functionality on the web Responsible for continuous optimization of team strategy and web pages via A/B testing Assist with building and implementing email marketing sends on an as needed basis Work with the Business Intelligence team to analyze a variety of numerical reports and statistics on a daily, weekly, monthly, and special request basis and take action based on that analysis Provide project management or project management assistance on a variety of projects ranging from projects such as product creation to managing a marketing team Examine and analyze return on investment for projects and campaigns to increase profitability Analyze marketing metrics to identify cause and effect relationships Conduct secondary research, including finding information from industry associations, statisticians and marketing experts Develop and maintain strong relationships with internal cross-functional departments, internal customers to include; business development team members, member services, IT, finance and HR colleagues Other duties and responsibilities as assigned Skills/Abilities and Education Requirements:  Performance driven professional with strong interpersonal leadership skills Strong problem solving and statistical analysis skills 5+ years experience in marketing, B2B experience is a plus Solid business acumen and ability to capitalize on findings and develop action plans to capture potential Strong achiever with solid record of growing and building initiatives  Strong communication skills to present, inform, and persuade high level customers Strong ability to communicate and work effectively with a diverse range of people at all levels and functions of the organization Strong skills in composition, spreadsheets, and presentations Bachelor’s degree, MBA advantageous Demonstrates the Core Values of Delta Defense, LLC Fri, 18 Jun 2021 16:08:56 -0400 https://jobs.nssf.org/jobs/rss/15002009/consumer-experience-specialist-events https://jobs.nssf.org/jobs/rss/15002009/consumer-experience-specialist-events West Bend, Wisconsin, Position Summary: This role is for a take charge and experienced event planning professional with the ability to shape the future of consumer experiential marketing at USCCA through the preparation, execution and evaluation of the company’s presence at both consumer and trade events. This role requires a skilled marketer, that has proven administrative and logistical competencies.   Duties and Responsibilities: Must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends. Formulates and carries out strategies that conform to organizational marketing objectives and standards. Takes an innovative approach to drive relevance with consumers  Schedules and sets up booths and displays including making the necessary logistical arrangements, ensuring that all materials are delivered and installed appropriately.  Executes consumer events at partner venues in partnership with the retail marketing and member experience teams  Evaluates brand performance following events by leveraging analytics to assess and make recommendations for changes and modifications as needed. Coordinates staffing including booking hotels, order technical provisions, plan catering and required materials. Establishes and ensures adherence to a trade show budget.  Work with varying departments across the company to meet any needs as it relates to event planning or assistance.  Skills/Abilities and Education Requirements:  Bachelor's degree in marketing or related field is preferred 3 years of experience in event planning and trade show planning experience  Possesses solid working knowledge of trade show coordination and the industry Stellar organizational skills. Strong interpersonal skills, the ability to problem solve, written communication skills along with strategic thinking skills. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.  Ability to manage multiple projects and work assignments spanning a variety of staff and departments. Excellent interpersonal skills both in person and by phone, with a high level of professionalism. Ability to accomplish projects with little supervision, in a fast-paced environment. Travel required for this role (weekends and evenings) up to 65% Demonstrates the Core Values of Delta Defense, LLC Fri, 18 Jun 2021 16:04:31 -0400 https://jobs.nssf.org/jobs/rss/14981157/e-commerce-manager https://jobs.nssf.org/jobs/rss/14981157/e-commerce-manager Savannah, Georgia, We are looking for a highly coordinated E-Commerce Manager to oversee the development and utility of our client company's income-generating sites. The E-Commerce Manager will be required to conduct research on effective website layouts and features, advise on evidence-based and experimental changes to our platforms, and monitor the effectiveness of strategies by inspecting standardized metrics. In so doing, you should lead teams of staff, ensuring that you are available to furnish pertinent individuals with practical guidance, as required. To ensure success as an E-Commerce Manager, you should remain knowledgeable about relevant trends and innovations in e-commerce. Ultimately, a brilliant E-Commerce Manager will endeavor to enhance their skill set by continually learning about adjacent techniques that might improve collaboration between departments. ESSENTIAL DUTIES AND RESPONSIBILITIES:   Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store. Creating frameworks that transform our social media sites into highly profitable platforms. Directing the activities of Software Developers, Copywriters, and Graphic Designers to ensure careful adherence to predetermined strategies. Reviewing the security of checkout pages and payment procedures. Creating promotional offers and checking to see that these are uploaded precisely. Reviewing copy and legal disclaimers to verify their accuracy. Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies. Examining sales-related metrics to inform restocks. Reporting on the utility of existing and novel strategies. This is a retained search - HeadHunters NW is the exclusive firm working with our client company.  All individuals who wish to be considered will be working with HeadHunters NW closely.  This provides the opportunity for individual’s confidentiality and transparency to have discussions without the commitment to resume submittal.  This also provides the hiring company the opportunity to have a broader reach and a more open conversation by utilizing HeadHunters NW as a conduit.  All conversations are confidential.  No resumes are ever sent without prior permission from the individual. shaylene@headhuntersnw.com   Office Number: 605-600-1709 QUALIFICATIONS AND REQUIREMENTS: Degree in Marketing Management, Business, Information Systems, or similar. Experience as an E-Commerce Manager. Demonstrable track record of devising sales-enhancing strategies. Sound knowledge of prevailing procedures and techniques in e-commerce. Mon, 14 Jun 2021 10:09:05 -0400 https://jobs.nssf.org/jobs/rss/14971609/channel-marketing-manager-cpg https://jobs.nssf.org/jobs/rss/14971609/channel-marketing-manager-cpg McLean, Virginia, Position Summary The Channel Marketing Manager is an integral role within the Marketing Department, ensuring the overall success of product experience across the company's business segments. This position leads retail readiness and sales enablement, managing external and internal product programs, creating, and implementing go-to-market plans, delivering customer communications strategies in support of pistol, rifle, and accessory product lines. This position is operational and tactical and will assist with new product launches, product presentations, promotions, MAP pricing management, sales support. Retail readiness and sales activation are primary functions of the role. The Channel Marketing Manager collaborates with and champions sales enablement across product categories, working directly with business development, commercial and LE sales teams, with channel marketing and promotions budget oversight and planning. Collaborates directly with product management to ingrain product marketing in early phases of the development process, leading to and past market launch. Job Duties Creates pistol, rifle, and accessory product line marketing elements directly related to sales enablement and sell-in (launch, promotions, collaterals and OEM partnerships). Collaborates with product managers to ensure the marketing functions are infused early in the product development process. Works with internal teams to effectively implement projects to improve product positioning, placement, and promotions, enabling sales with the product details required for effective sell-in and sell-through with our dealer and distributor partners. Develops and deploys all dealer and distributor communications in support of field sales, including in-store branding, promotions, and special events specific to category growth, establishing revenue and success criteria. Leads and directly manages consumer and customer promotions to drive category growth, create pull through, establishing revenue and success criteria. Manages the marketing budget specific channel marketing, including promotional/branded goods, tracking all assigned projects to agreed-upon budgets and timelines. Collaborates effectively with marketing and cross-functional teams to execute new product launches, managing product marketing elements to maximize customer success. Directly manages and evaluates the effectiveness for key dealer and distributor marketing initiatives, including the dealer rewards program. Leads and manages military, commercial and LE collaterals development and production in collaboration with internal resources and external agency partners. Manages all MTP/MAP pricing programs, with sales operations. Enables brand building with in-store retail marketing programs, creating and coordinating support elements, assess program/project effectiveness in terms of coverage, costs, impact, and ROI. Conducts, analyzes and presents market and customer trends through primary and secondary research, managing qualitative and quantitative studies administered by external research agency. Presents study findings to leadership to determine growth opportunities, market share, brand preference, and product build studies, manages annual research budget. Other duties as assigned by management* This is a retained search - HeadHunters NW is the exclusive firm working with our client company.  All individuals who wish to be considered will be working with HeadHunters NW closely.  This provides the opportunity for individual’s confidentiality and transparency to have discussions without the commitment to resume submittal.  This also provides the hiring company the opportunity to have a broader reach and a more open conversation by utilizing HeadHunters NW as a conduit.  All conversations are confidential.  No resumes are ever sent without prior permission from the individual. shaylene@headhuntersnw.com   Office Number: 605-600-1709 Educational Requirements Bachelor’s Degree in Marketing, Business Administration or a related field is required. Experience Requirements Minimum three years of CPG channel marketing-related experience. Hunting, shooting or outdoor store experience preferred. Previous experience driving business results with product marketing and channel marketing in retail and law enforcement, including brand plan development, research and new product launches desirable. The ability to easily transition from strategic thinking to creative and detailed execution is required. Fri, 11 Jun 2021 14:58:07 -0400 https://jobs.nssf.org/jobs/rss/14949930/customer-service-supervisor-phones-2nd-or-weekend-shift https://jobs.nssf.org/jobs/rss/14949930/customer-service-supervisor-phones-2nd-or-weekend-shift West Bend, Wisconsin, Are you ready for a career you can BELIEVE in? Do you support the natural-born right to armed self-defense? Do you thrive in a warm, positive environment? Are you friendly and enjoy talking to and helping people? Are you naturally efficient? Are you able to juggle multiple tasks while maintaining high standards for accuracy and follow through Do you take pride in your organizational skills? Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Then you may be ready to join one of the best customer service teams in America!  Help us inspire loyalty and create more responsible gun owners by providing exceptional service and an engaging and genuine experience for our customers.   Worried about training? Don’t be! We provide a comprehensive, 8 week, PAID training so you will be knowledgeable and confident when engaging with our members.  Training includes New Employee Orientation, product training, systems training, service and sales training, as well as training for earning your Property and Casualty Licenses. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin. Inc. 5000 Fastest Growing Private Companies List 9 years in a row Top Workplace USA in 2021 Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! Position Summary The Customer Engagement Supervisor’s main duty is to coach and develop their team members to deliver exceptional service and engaging experience to our customers.  The Supervisor is responsible for ensuring that our customers are treated with the respect and personal attention helping to inspire loyalty and trust in our callers.  Duties and Responsibilities Motivate their team to continually nurture our customer relationships through engaging interactions and exceptional customer service Provide daily coaching and feedback to their team Be an inspiring leader, be a positive morale driver Develop team members through career pathing discussions, training, and development of career goals Manage employee performance through coaching of KPIs and accountabilities Identify and targets employee gaps and coaches to drive improved performance Motivate team through praise, recognition and leadership Provide a supportive and dynamic experience to team members to maintain a high level of employee satisfaction Serve as a liaison for phone teams to ensure their voices are heard, that obstacles are cleared, and opportunities to grow and learn are leveraged  Perform real-time management of the call center to ensure service level goals are met or exceeded Be an active communicator to keep team and leaders apprised of call trends, technical issues, personnel issues and feedback.  Ensure agents have the tools they need to be successful Defuse and resolve escalated caller situations Support the team on the phones by answering questions and live phone assistance Be available to help cover other Supervisor teams as needed Skills/Abilities and Educational Requirements: 1+ years experience in customer service or call center 1+ years people management experience Bachelor’s degree in Business or Communications preferred Skilled coach and mentor Excellent written and verbal communication skills Computer literacy and understanding of software and internet functions Time Management and multitasking skills Demonstrates the Core Values of Delta Defense, LLC Fri, 18 Jun 2021 15:48:44 -0400 https://jobs.nssf.org/jobs/rss/14949951/customer-service-supervisor-assistant-phones-3rd-shift https://jobs.nssf.org/jobs/rss/14949951/customer-service-supervisor-assistant-phones-3rd-shift West Bend, Wisconsin, Are you ready for a career you can BELIEVE in? Do you support the natural-born right to armed self-defense? Do you thrive in a warm, positive environment? Are you friendly and enjoy talking to and helping people? Are you naturally efficient? Are you able to juggle multiple tasks while maintaining high standards for accuracy and follow through Do you take pride in your organizational skills? Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Then you may be ready to join one of the best customer service teams in America!  Help us inspire loyalty and create more responsible gun owners by providing exceptional service and an engaging and genuine experience for our customers.   Worried about training? Don’t be! We provide a comprehensive, 8 week, PAID training so you will be knowledgeable and confident when engaging with our members.  Training includes New Employee Orientation, product training, systems training, service and sales training, as well as training for earning your Property and Casualty Licenses. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin. Inc. 5000 Fastest Growing Private Companies List 9 years in a row Top Workplace USA in 2021 Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! Position Summary Help us inspire loyalty and drive company sales by providing exceptional service and an engaging and genuine experience for our customers.  We aren’t just a customer service team; we build relationships and make our members and employees feel they are part of our family.  The Customer Engagement Assistant supports the 3rd shift Supervisor lead, coach and develop our rockstar team of 3rd shift “Super Agents”.  The Supervisor Assistant will be the only onsite leader 75% of their shifts. Our “Super Agents” support our customers through engaging sales and service discussions over phone, email and chat.  In addition, the team is responsible for assembling outgoing products and information to be sent to our Members.  Overnight Advisors pivot to a variety of tasks throughout the evening based on customer needs.   Duties and Responsibilities Assist Supervisor in daily operations of the team, managing the team 75% of the time as the only onsite leader Coach and train Advisors to deliver quality service, drive sales, and productivity Help to motivate their team members Provide assistance to customers and build relationships through engaging interactions and exceptional customer service Assist in answering real time questions to employees on phones and digital media Provide a supportive experience to team members to maintain a high level of employee satisfaction Coordinate initiatives to prepare, produce, and fulfill new and renewing member kits, customer orders and materials Listen to employee feedback and bring to Supervisors attention as needed Perform real-time management of the call center to ensure service level goals are met or exceeded Defuse and resolve escalated caller situations Be available to help cover other Supervisor teams as needed Skills/Abilities and Educational Requirements: 1+ years experience in customer service, sales or call center teams 1+ years people management experienceA sales and customer service orientation Associate degree or higher preferred Skilled coach and mentor Excellent written and verbal communication skills Computer literacy and understanding of software and internet functions Time Management and multitasking skills A sales and customer service orientation Willingness to have fun with an awesome team.  Might want to bring a Nerf gun. Be able to work on your feet for up to 1-4 hours per day Be able to regularly lift up to 50 pounds Be able to bend, pull, push, squat, lift and reach throughout the day Demonstrate the Core Values of Delta Defense, LLC Fri, 18 Jun 2021 15:49:36 -0400 https://jobs.nssf.org/jobs/rss/14949943/customer-service-supervisor-digital-2nd-or-weekend-shift https://jobs.nssf.org/jobs/rss/14949943/customer-service-supervisor-digital-2nd-or-weekend-shift West Bend, Wisconsin, Are you ready for a career you can BELIEVE in? Do you support the natural-born right to armed self-defense? Do you thrive in a warm, positive environment? Are you friendly and enjoy talking to and helping people? Are you naturally efficient? Are you able to juggle multiple tasks while maintaining high standards for accuracy and follow through Do you take pride in your organizational skills? Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Then you may be ready to join one of the best customer service teams in America!  Help us inspire loyalty and create more responsible gun owners by providing exceptional service and an engaging and genuine experience for our customers.   Worried about training? Don’t be! We provide a comprehensive, 8 week, PAID training so you will be knowledgeable and confident when engaging with our members.  Training includes New Employee Orientation, product training, systems training, service and sales training, as well as training for earning your Property and Casualty Licenses. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin. Inc. 5000 Fastest Growing Private Companies List 9 years in a row Top Workplace USA in 2021 Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! Customer Service Digital Supervisors are responsible for the coaching and development of the Digital Advisors, in our call center, as well as all personnel and administrative responsibilities that stem from their team. The Digital Supervisor must be more than just a people manager but a professional/personal coach and leader as well.  The individual must inspire, cheerlead, mentor and be a daily source of energy. Additionally, the Digital Supervisor must be aware of all happenings within the company that would affect the Digital Team and communicate them effectively.  This will require good rapport and communication with other departments as well.  These relationships must be developed and maintained.  This will promote interdepartmental growth and be an example of continuity to the Digital Team. The Digital Supervisor is responsible for the execution of any strategies or actions necessary to maintain and exceed member loyalty and for gathering department input and implementing initiatives.  Additional responsibilities include general operational support to the U.S. Concealed Carry Association members and prospects, projects assigned by manager or any other departments that align with the supervisors role and responsibilities. Duties/Responsibilities: Responsible for the upholding and encouraging ambassadors to act within the Customer Engagement Purpose: “We inspire LOYALTY through exceptional SERVICE and ENGAGING experiences built on trust”. Coaches and trains the CE Digital Team members effectively, encouraging and helping to facilitate their growth and development.   Drive a culture of Loyalty through all digital care interactions. Handle escalated customer contacts. Develop policy, guidelines, processes, and procedures for all modes of contact on digital platforms. Ensure effective cross-functional/cross-departmental communications for all of the CW Digital Team needs as well as cross-functional requests from other departments. Responsible for the KPIs and performance of CE Digital teams. Analyze employee metrics and utilize data to not only find coaching opportunities but also performance improvement. Responsible for live management of the floor to attain service levels (SL). Assist IT in the optimization of current platforms through feedback gained from advisors. Skills/Abilities and Education Requirements:  Excellent written and verbal communication skills. Computer literacy, understanding of CRM software, advanced internet functions and the ability to teach and troubleshoot these functions for the Digital Team Members. Ability to identify and resolve problems quickly. Excellent task management skills. Required ability to lead and direct others in alignment with Delta Core Values. Excellent critical thinking skills Ability to work independently and collaboratively to meet deadlines. Background in Customer Service and/or Sales desired. Background in Sales/Customer Service Coaching desired. Demonstrates the Core Values of Delta Defense, LLC. Fri, 18 Jun 2021 15:49:06 -0400