https://jobs.nssf.org Latest Firearms Industry Jobs Jobs Mon, 13 Sep 2021 12:17:46 Z https://jobs.nssf.org/jobs/rss/15406804/range-and-retailer-project-administrator https://jobs.nssf.org/jobs/rss/15406804/range-and-retailer-project-administrator WEST BEND, Wisconsin, Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe.  We're one of the fastest growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 10 years in a row Milwaukee Journal Sentinel Top Work Place for 6 years Milwaukee Journal Business Best Place to Work for 6 years.  We are a fun, fast-paced and rewarding place to work and grow! Position Summary: The Range and Retail Project Administrator is responsible for supporting the VP Range and Retail in hitting revenue goals and KPIs. This role is focused on high-impact opportunities for the Company.  It includes planning, research, prioritizing, and closing high-impact opportunities, and working with the professional field sales team to onboard, implement and grow these large accounts.  This role includes creating reports detailing pipelines, forecasts, and other sales metrics. The Range and Retail Project Administrator will work closely with other internal assets including Outside Sales, Affiliate Sales, Retail Marketing, Content, Events, Training, Member Services, and other contributors as needed. Duties/Responsibilities: Assist the VP of Range and Retail in day-to-day operations to prioritize and focus on high-impact opportunities through research and planning. Help to coordinate strategies and sales initiatives for high-impact opportunities. Follow-up activities to keep sales initiatives moving forward in cooperation with other assets within the company Work with the field sales team to coordinate onboarding, instructor training and certification, curriculum adoption, participation in training classes, and broadening the relationship between the client and the Company. Work with the Sales Operations Support Team to develop reports detailing prospect pipeline, forecasts, Official Partner activity tracking of high-impact partners, etc. Work with the Retail Marketing team to prepare for meetings and follow-up implementation of marketing programs developed for partners. Work with the Training team to organize instructor training and certification for partners. Work with the Affiliate team to implement digital marketing with partners. Handle miscellaneous duties as requested by VP Range and Retail and Sales management. Skills/Abilities and Education Requirements: Minimum of 3-5 years experience and success in sales, sales administration, or business development roles. Bachelor’s or Associates’s degree in marketing/sales or business-related field or equivalent work experience is preferred. Previous leadership experience is a plus. Strong analytical and problem-solving skills; ability to draw conclusions and make solid recommendations. Entrepreneurial-minded professional with strong interpersonal skills Strong business acumen and ability to capitalize on target market findings and develop long-term strategies to capture market potential. Proven ability to work effectively with a diverse range of people at all levels and functions of the organization. Proficiency in Excel, Google spreadsheets, documents, and slides. Proven track record of decision-making, project prioritization, follow-up, and meeting deadlines and goals. Some travel required, 10 to 20% Remote option for the right candidate, or based out of our West Bend WI headquarters Demonstrates the Core Values of Delta Defense, LLC   full benefit package and Thu, 09 Sep 2021 18:51:51 -0400 https://jobs.nssf.org/jobs/rss/15394776/customer-service-representative-digital-various-shifts-remote-optional https://jobs.nssf.org/jobs/rss/15394776/customer-service-representative-digital-various-shifts-remote-optional Nationwide,, * This position can be based from our West Bend, WI HQ - or remote for the right candidate. * Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row #1 Milwaukee Journal Sentinel Top Workplace 5 years in a row #1 Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder!  Do you thrive in an organization that values your ability to build relationships in a fast paced environment? Are you at your best with there is clear direction, people to influence or assist, and plenty of work to be done? Would you describe yourself as fun loving and flexible? Then this job is the perfect fit fo you!! Position Summary:  Customer Engagement Digital Advisors on our Digital Team provide world-class customer service via all written outlets including email, chat, SMS and social media direct contact such as PMs and DMs. These positions are responsible for interacting through all platforms utilized by Delta Defense to engage, educate and provide an unprecedented experience for all who interact through our social outlets, thereby assisting in the growth of the Delta Defense’s reach in the digital world. * Hours vary: Monday-Friday 2nd shift 3 days 1:30PM-10:00 PM and 2 days 2:30PM - 11:00 PM CST;  Weekend 1st shift Friday-Monday 6:00AM-6:30PM CST (varying hours); Weekend 2nd shift Friday-Monday 12:30PM - 11:00PM CST * Duties/Responsibilities: Respond to emails, chats, SMS and all reasonable social media interactions  Respond to customer inquiries with knowledgeable, well thought out answers Operate with a “Find needs, fill needs” mentality Handle and resolve customer issues with empathy and attention to detail Follow up with our customers as needed to ensure the best possible service Maintain alignment with Core Values and Mission of the USCCA in all interactions Skills/ Abilities and Education Requirements A strong belief in the Second Amendment Firearms and self-defense knowledge is preferred but not necessary Desire to “WOW” customers daily through a “Find Needs/Fill Needs” approach No fear of rejection  A Passion for written communication and meeting customer needs Strong interpersonal skills and ability to quickly establish rapport with people An empathetic approach to every conversation Have real conversations with customers; we don’t use scripts Excellent interpersonal, verbal, and written communication skills Computer savvy-ness, including the ability to learn new things quickly Relentless follow-through and ability to prioritize multiple tasks (if this isn’t your strength, we will help you make it a strength) Ability to identify and resolve problems Hunger to exceed expectations  Energized by a fast-paced environment  Associate degree or higher preferred Willingness to have fun with an awesome team.  Might want to bring a Nerf gun! Demonstrate the Core Values of Delta Defense, LLC Benefits At Delta Defense, LLC our employees enjoy one of the best benefits packages in the business, including comprehensive medical, dental, and vision plans, 401k match, access to a life coach, an annual stipend for self-defense purchases, a flexible casual dress environment, remote work options and a complimentary USCCA Membership. Compensation Starting hourly wage is $18.00 per hour, with additional shift premiums $0.50 - $1.00 for weekend or evening shifts. Advisors are also eligible for annual company bonuses. ***PLEASE WATCH YOUR EMAIL FOR NEXT STEPS AFTER SUBMITTING YOUR APPLICATION. YOU WILL BE ASKED TO TAKE AN ONLINE ASSESSMENT TO PROCEED IN THE HIRING PROCESS. WE LOOK FORWARD TO YOUR APPLICATION.*** Benefits At Delta Defense our employees enjoy one of the best benefits packages in the business, including a flexible casual dress environment, comprehensive medical, dental and vision plans, 401k match, access to a life coach, an annual stipend for self defense purchases and a complimentary USCC Starting hourly wage is $18.00 per hour, with additional shift premiums for weekend or evening shifts   Advisors are also eligible for annual company bonuses.  We offer a robust benefit package. Tue, 07 Sep 2021 09:30:56 -0400 https://jobs.nssf.org/jobs/rss/15381041/customer-service-representative-phones-various-shifts-remote-optional https://jobs.nssf.org/jobs/rss/15381041/customer-service-representative-phones-various-shifts-remote-optional Nationwide, Are you ready for a career you can BELIEVE in? Do you support the natural-born right to armed self-defense? Do you thrive in a warm, positive environment? Are you friendly and enjoy talking to and helping people? Are you naturally efficient? Are you able to juggle multiple tasks while maintaining high standards for accuracy and follow through Do you take pride in your organizational skills? Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Then you may be ready to join one of the best customer service teams in America!  Help us inspire loyalty and create more responsible gun owners by providing exceptional service and an engaging and genuine experience for our customers. We aren’t just a customer service team; we build relationships and make sure our members know they are part of our family.  80% of your day will be spent communicating with USCCA members over the phone.    Worried about training? Don’t be! We provide a comprehensive, 8 week, PAID training so you will be knowledgeable and confident when engaging with our members.  Training includes New Employee Orientation, product training, systems training, service and sales training, as well as training for earning your Property and Casualty Licenses. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin. Inc. 5000 Fastest Growing Private Companies List 10 years in a row Top Workplace USA in 2021 Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! Position Summary Customer Service Advisors provide a world-class experience for our members who reach us by phone.  We engage, inform and assist our members with all of their membership needs.  This may include updating their account information, assisting them with the purchase of a new t-shirt or talking about the latest issue of Concealed Carry Magazine!   Duties/ Responsibilities: Handle and resolve customer issues Have awesome, engaging conversations  Sell our amazing products and services Be clear, confident and concise on the phone  Deepen and retain member relationships through needs assessment Empathize with members and ask probing questions Provide offers, solutions and information to match the customer needs Save customers who are thinking about leaving us Follow up with our customers when promised Collaborate with with your team members to help one another learn and grow Maintain up-to-date knowledge about product information and promotions Provide excellent service and ensure customer satisfaction Maintain alignment with Core Values and Mission of the USCCA in all interactions Benefits At Delta Defense, LLC our employees enjoy one of the best benefits packages in the business, including comprehensive medical, dental, and vision plans, 401k match, access to a life coach, an annual stipend for self-defense purchases, a flexible casual dress environment, remote work options and a complimentary USCCA Membership. Compensation Starting hourly wage is $18.00 per hour, with additional shift premiums $0.50 - $3.00 for weekend,  evening or third shifts.   Advisors are also eligible for annual company bonuses. ***PLEASE WATCH YOUR EMAIL FOR NEXT STEPS AFTER SUBMITTING YOUR APPLICATION. YOU WILL BE ASKED TO TAKE AN ONLINE ASSESSMENT TO PROCEED IN THE HIRING PROCESS. WE LOOK FORWARD TO YOUR APPLICATION.*** Skills/ Abilities and Education Requirements: A strong belief in the Second Amendment Firearms and self-defense knowledge is preferred but not necessary Desire to “WOW” customers daily A “Find Needs/Fill Needs” orientation to customer interactions Excellent organizational and time management skills Computer savvy-ness, including the ability to learn new things quickly Relentless follow-through and ability to prioritize multiple tasks Ability to identify and resolve problems Strong interpersonal skills and ability to quickly establish rapport with people An empathetic approach to every conversation Hunger to exceed expectations  Have real conversations with customers; we don’t use scripts Excellent interpersonal, verbal, and written communication skills Energized by a variety of tasks and duties  Associate degree or higher preferred Willingness to have fun with an awesome team.  Might want to bring a Nerf gun! Demonstrate the Core Values of Delta Defense, LLC   Fri, 03 Sep 2021 11:36:09 -0400 https://jobs.nssf.org/jobs/rss/15381068/marketing-specialist-business-development https://jobs.nssf.org/jobs/rss/15381068/marketing-specialist-business-development West Bend, Wisconsin, Delta Defense is looking for an experienced Marketing Specialist for Business Development to join our rapidly growing company in West Bend, WI.  This position represents and promotes the company’s core values, mission, and believes that our products should be in the hands of those that want to responsibly protect with a firearm. Position Summary:  The Marketing Specialist for Business Development's main purpose is to act as the client’s liaison and work with internal departments to ensure that clients and USCCA’s needs are understood and satisfied. They may assist with making B2B sales, executing all negotiated deliverables, handling client complaints, collecting and analyzing data, and improving the overall partnership experience. The Marketing Specialist for Business Development brings expertise in project management, offering road-maps, and go-to-market tactics with strong experience and performance records. Manages a portfolio of high traffic producing accounts to achieve leads, sales, and profit goals by selling the USCCA offering through partner channels.  Relies on extensive experience and judgment to plan and accomplish goals internally and externally. Influences the work of other teams to accomplish negotiated offerings. Duties/Responsibilities: Create action planning project management timelines and prioritizing documents for the partnership account. Drives the deliverable goals of short-medium-long term objectives through short-medium-long term tactics internally and externally; Establishes and maintains on-going customer and strategic business relationships; Be the day to day internal subject-matter expert on the segment(s) and partnerships, including market requirements, applicable regulations, industry trends, competitors, and market conditions; Drive, liaise, and partner with content creation team relating to end user-specific content. (e.g. SEO, social media, white papers, PR, videos, sales copy, events/conferences/seminars, briefings, product demos, etc.)  Develop and maintain strong relationships with internal cross-functional departments, internal customers to include; business development team members, marketing, member services, IT, finance and HR colleagues, etc. Ability to build solid relationships through phone, email and video calls with partners (internal and external). Create top partner lists that we want to do business with and manage opportunities. Manage business development scorecard. Project manage business development partnership opportunities. Have the ability to manage ideas into marketing strategies without the constant guidance of team leaders. Skills/Abilities and Education Requirements:  High School Degree or equivalent required Bachelor’s  degree in Marketing or related field preferred 2-4 years of cumulative experience in account management in marketing, sales, or business development environments is preferred, but not required. Entrepreneurial-minded professional with strong commercial and interpersonal leadership skills; Strong analytical and problem-solving skills; ability to draw conclusions and make solid recommendations; Proven business acumen and ability to capitalize on customer and market findings; Excellent communication skills to present, inform, and persuade internal channels or external partnership customers; Outstanding interpersonal communication skills, both written and oral. Strong organizational skills are a must. Understanding of Internet marketing preferred. Strong understanding of the Delta Defense, LLC product suite. Computer literate and proficient in software and internet functions. High level of professionalism and confidentiality. Proven ability to communicate and work effectively with a diverse range of people at all levels and functions of the organization;  Advanced skills in composition, spreadsheets, and presentations. Demonstrates the Core Values of Delta Defense LLC Fri, 03 Sep 2021 11:46:59 -0400 https://jobs.nssf.org/jobs/rss/15381072/field-training-specialist-firearms-training-division-mid-atlantic-and-texas https://jobs.nssf.org/jobs/rss/15381072/field-training-specialist-firearms-training-division-mid-atlantic-and-texas Nationwide, *HIRING FOR THE HOUSTON AREA AND MID ATLANTIC (OHIO, VIRGINIA AND WEST VIRGINIA) Position Summary:  This role will be responsible for improving and building successful training operations within Official Partners (OP) and Independent Instructors founded in USCCA curriculum and training programs. The Field Training Specialist (FTS) will guide them in the various ways that they can leverage the USCCA Curriculums and Training Programs to grow their business. The FTS will report to and take direction from the Training Division and will also partner with the District Sales Manager (DSM) and Account Executives (AE) within their district to prioritize and execute all business needs relating to training. Duties/Responsibilities: Help business partners to fully understand the features and benefits of USCCA curricula and training programs. Share training business best practices. Oversee certification of business partners in USCCA curricula. Understand and be able to instruct others in the use of the USCCA Training site and other digital tools that become available. Support partners as needed during the change management process. Advise and guide business partners as it relates to the execution of USCCA training programs. Offer continuing education opportunities for partner instructors. Follow Programs of Instruction and Lesson Plans for appropriate and applicable curricula. Follow and instruct others in USCCA Training SOPs. Provide timely after-action reviews to USCCA Training Division. Complete comprehensive evaluations of candidates for instructor certification and/or training counselor certification. Maintain a healthy working relationship with business partners, Account Executives and fellow TC’s/CI’s. Represent the USCCA Training Program in a professional manner. Meet and exceed the Instructor Code of Conduct. Support the USCCA Training Tour as needed. Attend and support company events as needed. Other duties as assigned.  Skills/Abilities and Education Requirements: CCHDF - USCCA Training Counselor Certified Understand and be able to clearly communicate USCCA Training Division policies and standard operating procedures. Exceptional written and oral communication skills. Excellent interpersonal skills with the ability to communicate effectively with other departments, outside business partners, and associates of all levels. The ability to earn trust and influence people. Strong analytical, organizational, and time management skills. Demonstrated ability to be self-motivated, self-directed, and work independently. Confident, competitive, and dependable. Computer literate and proficient in software and internet functions. High attention to detail. Self-motivated, self-directed, and the ability to work independently. Recommend policies, practices, and procedures that have a significant impact on the organization. Ability to manage multiple projects and work assignments. High level of professionalism and confidentiality. Must be able to work a flexible schedule. Frequent travel is required Must possess a valid Drivers License. Must possess a valid and current Concealed Carry License. 3-5 years of experience as a defensive firearms instructor. Minimum of 5 years experience owning/operating a training business within the firearms or self-defense industry. Demonstrates the Core Values of Delta Defense, LLC Physical Demands and Working Environment: Work is performed in classrooms and on shooting ranges (indoor and outdoor). Standing for long periods of time is required. Work includes exposure to extreme noise of firearms and requires the use of hearing protection. Must possess mobility, vision, hearing, and dexterity levels appropriate to the duties performed as a firearms instructor. Work may require walking, kneeling, crouching, lying, twisting, grasping, lifting, and carrying items weighing 50 pounds or less. Work may require driving long distances and traveling by air. The work environment characteristics described here are representative of those an instructor encounters while performing the essential functions of a firearms instructor. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee normally works under typical classroom and shooting range conditions. Fri, 03 Sep 2021 11:49:57 -0400 https://jobs.nssf.org/jobs/rss/15381056/member-retention-supervisor https://jobs.nssf.org/jobs/rss/15381056/member-retention-supervisor Nationwide ,, * This position can be based from our West Bend, WI HQ - or remote for the right candidate. * Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Care for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest-growing companies in America and a favorite workplace in SE Wisconsin. Named on Inc. 5000 Fastest-Growing Private Companies List 10 years in a row Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 6 years in a row The Retention Supervisor will be a positive leader and role model for our Retention team.  This individual must lead by example, get into the trenches and take customer calls when needed.  They will communicate the level of care necessary to provide an unprecedented experience for our prospects and members and will show/gain respect from the teams.   The Retention Supervisor must be more than just a people manager but a professional/personal coach and leader as well.  The individual must inspire, mentor and be a daily source of energy. Additionally, the Retention Supervisor must be aware of all happenings within the company that would affect their team and communicate that effectively.  This will require good rapport and communication with other departments as well.  These relationships must be developed and maintained.  This will promote interdepartmental growth and be an example of continuity to the sales team. The Retention Supervisor is responsible for the execution of any strategies or actions necessary to maintain and exceed member satisfaction and for gathering department input and implementing initiatives.  Also for general operational support to Delta Defense LLC/USCCA members and prospects. Duties/Responsibilities: Tactical Daily individualized coaching sessions with sales advisors Real-time workforce management - scheduling lunches  Taking active calls if needed - leading by example Work the floor/group chat answering advisor questions when presented Managing UKG Time Maintain accountability for team’s follow-ups Guide compliance to policies and procedures for the team. Strategic Creating strong advisors Establishing coaching and retention programs that are tailored for advisor improvement and maximizing business results Work with manager and Sales team to draw up new ideas/plans/tests Be a go-to on the floor for all sales agents, take escalated calls, help close calls by real-time coaching Support/Improve morale of team through gamification and rewards Looking to develop, mentor and lead up and coming Team Leads Skills/Abilities and Education Requirements:  High School diploma or equivalent Excellent written and verbal communication skills. Ability to identify and resolve problems quickly with available resources and balance priority of multiple issues. Firearms and self defense knowledge and training is highly preferred. Background in Customer Service and people building is required. Embraces change and is flexible and responsive to the needs of the business and team.  Fri, 03 Sep 2021 11:41:57 -0400 https://jobs.nssf.org/jobs/rss/15381049/customer-service-supervisor-digital-weekend-shift https://jobs.nssf.org/jobs/rss/15381049/customer-service-supervisor-digital-weekend-shift Nationwide ,, Are you ready for a career you can BELIEVE in? Do you support the natural-born right to armed self-defense? Do you thrive in a warm, positive environment? Are you friendly and enjoy talking to and helping people? Are you naturally efficient? Are you able to juggle multiple tasks while maintaining high standards for accuracy and follow through Do you take pride in your organizational skills? Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Then you may be ready to join one of the best customer service teams in America!  Help us inspire loyalty and create more responsible gun owners by providing exceptional service and an engaging and genuine experience for our customers.   Worried about training? Don’t be! We provide a comprehensive, 8 week, PAID training so you will be knowledgeable and confident when engaging with our members.  Training includes New Employee Orientation, product training, systems training, service and sales training, as well as training for earning your Property and Casualty Licenses. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin. Inc. 5000 Fastest Growing Private Companies List 9 years in a row Top Workplace USA in 2021 Milwaukee Journal Sentinel Top Workplace 6 years in a row Milwaukee Business Journal Best Place to Work 5 years in a row We are a fun, fast-paced and rewarding place to work and grow! Customer Service Digital Supervisors are responsible for the coaching and development of the Digital Advisors, in our call center, as well as all personnel and administrative responsibilities that stem from their team. The Digital Supervisor must be more than just a people manager but a professional/personal coach and leader as well.  The individual must inspire, cheerlead, mentor and be a daily source of energy. Additionally, the Digital Supervisor must be aware of all happenings within the company that would affect the Digital Team and communicate them effectively.  This will require good rapport and communication with other departments as well.  These relationships must be developed and maintained.  This will promote interdepartmental growth and be an example of continuity to the Digital Team. The Digital Supervisor is responsible for the execution of any strategies or actions necessary to maintain and exceed member loyalty and for gathering department input and implementing initiatives.  Additional responsibilities include general operational support to the U.S. Concealed Carry Association members and prospects, projects assigned by manager or any other departments that align with the supervisors role and responsibilities. Duties/Responsibilities: Responsible for the upholding and encouraging ambassadors to act within the Customer Engagement Purpose: “We inspire LOYALTY through exceptional SERVICE and ENGAGING experiences built on trust”. Coaches and trains the CE Digital Team members effectively, encouraging and helping to facilitate their growth and development.   Drive a culture of Loyalty through all digital care interactions. Handle escalated customer contacts. Develop policy, guidelines, processes, and procedures for all modes of contact on digital platforms. Ensure effective cross-functional/cross-departmental communications for all of the CW Digital Team needs as well as cross-functional requests from other departments. Responsible for the KPIs and performance of CE Digital teams. Analyze employee metrics and utilize data to not only find coaching opportunities but also performance improvement. Responsible for live management of the floor to attain service levels (SL). Assist IT in the optimization of current platforms through feedback gained from advisors. Skills/Abilities and Education Requirements:  Excellent written and verbal communication skills. Computer literacy, understanding of CRM software, advanced internet functions and the ability to teach and troubleshoot these functions for the Digital Team Members. Ability to identify and resolve problems quickly. Excellent task management skills. Required ability to lead and direct others in alignment with Delta Core Values. Excellent critical thinking skills Ability to work independently and collaboratively to meet deadlines. Background in Customer Service and/or Sales desired. Background in Sales/Customer Service Coaching desired. Demonstrates the Core Values of Delta Defense, LLC. Fri, 03 Sep 2021 11:38:53 -0400 https://jobs.nssf.org/jobs/rss/15381058/member-loyalty-specialist https://jobs.nssf.org/jobs/rss/15381058/member-loyalty-specialist Nationwide, * THIS POSITION CAN BE REMOTE OR WORK OUT OF OUR HQ IN WEST BEND, WI * Would friends and strangers describe you as an extrovert? Are you fluent with words and highly persuasive if you are passionate about something? Do you thrive in an organization that values your ability to build relationships in a fast-paced environment? Then this position is for you! * Hours for this position are Monday-Friday from 8:00AM-4:30PM CST. * Position Summary:  The purpose of this position is to make sure that members receive unprecedented customer service and remind them of the amazing benefits they receive as a USCCA member. Member Loyalty Specialists do this by having great phone and email conversations using the AIDINC communication model. This is an outbound calling position to customers who have had an existing relationship.    Duties/Responsibilities: Call members for past due payments  Renew members that are about to expire  Have awesome conversations with members Be clear, confident and concise on the phone Follow up with customers when promised, and find and fulfill their needs Deepen and retain member relationships through needs assessment Empathizes with members and provide offers & solutions to make it easy for members to acquire a USCCA product Other outbound campaigns to meet the needs of the business Skills you’ll need to do this job effectively: Excellent organizational and time management skills Relentless follow-through and ability to prioritize multiple tasks Desire to “WOW” customers daily Ability to identify and resolve problems Strong interpersonal skills and ability to quickly establish rapport with people Embody an empathetic approach to every conversation Demonstrates the Core Values of Delta Defense, LLC Fri, 03 Sep 2021 11:44:12 -0400 https://jobs.nssf.org/jobs/rss/15145586/account-executive-outside-sales-nationwide-openings https://jobs.nssf.org/jobs/rss/15145586/account-executive-outside-sales-nationwide-openings Nationwide, We are a growing Inc 5000 company - seeking Account Executives to join our growing Outside Sales Team, across this great nation! Please see job board to see if we are hiring in your part of the country at www.deltadefense.com  Would friends and strangers describe you as an extrovert? Are you fluent with words and highly persuasive if you are passionate about something? Do you thrive in an organization that values your ability to build relationships? Would you describe yourself as fairly organized but lack interest in roles that require rigorous attention to detail over big picture thinking? Do you thrive in a fast-paced environment? Do you believe in the 2nd Amendment? If this sounds like a fit for you, becoming an Account Executive on Delta Defense's Outside Sales team might be the perfect place for you! Position Summary:   As a Delta Defense Account Executive, you will build and maintain professional relationships with business owners in your own territory. Our training allows you to share the USCCA story and provide education, training, and self-defense liability insurance benefits to those who are ready to protect themselves and their loved ones. Duties/Responsibilities: Prospect for new business Build and maintain client base Use our tools to present solutions to groups and individuals Provide an unprecedented customer experience Execution of the organizations outbound sales program. Sell USCCA Memberships at CCW (Concealed Carry Weapons Permit ) classes (along with other firearms classes), and at brick & mortar stores/ranges Develop effective sales strategies for assessing customer needs and positioning the organization's products or services as potential solutions. Ensures the successful achievement of Delta’s sales goals across the nation. Create action planning and prioritizing documents for the target market segments to include opportunity assessment, positioning strategy, financial analysis, and required tactical action plans. Drives the development and attainment of short-medium-long term objectives through short-medium-long term tactics; Establishes and maintains ongoing customer and business relationships. Be an internal subject-matter expert on the outbound sales segment(s), including market requirements, applicable regulations, industry trends, competitors, and market conditions. Education Requirements: Bachelor’s Degree Preferred REQUIRES 70% TRAVEL WITHIN YOUR STATE TERRITORY AND BOTH EVENING & WEEKEND HOURS DURING INITIAL TRAINING YOU WILL BE REQUIRED TO PASS YOUR RESIDENT STATE LICENSING PROPERTY & CASUALTY INSURANCE EXAMINATION. Bonuses for passing training milestones Mileage reimbursement for all work-related mileage and car allowance Additional allowance for your cell phone Full, comprehensive benefits package Your own territory Paid training, plus ongoing training Promotion opportunities Virtual work environment with company-provided equipment Potential to earn USCCA Top Shots Sales Trip Mon, 19 Jul 2021 09:05:48 -0400